Industrial Service Coordinator

THE TAYLOR GROUP INC•Hialeah, FL

1d•Onsite

About The Position

Taylor Sudden Service provides worldwide distribution of genuine Taylor OEM parts and service for equipment designed, manufactured, and marketed by Taylor Machine Works, Inc. The company supports customers through parts and service centers, dealer support organizations, and factory-trained service technicians. Sudden Service, Inc. is a subsidiary of the Taylor Group of Companies, a family-owned business based in Louisville, Mississippi. The Industrial Service Coordinator works with customers and field service mechanics to identify maintenance needs, recommend services, estimate repair and parts costs, explain estimates, and process sales orders for invoicing. The role also supports the service center with warranty claims, customer communications, recordkeeping, reporting, purchasing, employee administration, and coordination of service personnel and vehicles.

Requirements

High school graduate or GED equivalent.
Experience in the parts or service industry, particularly coordinating service responsibilities with service technicians and parts personnel.
Mechanical aptitude or experience in the forklift or another related field.
Valid driver's license and a good driving record sufficient to be insurable by the corporate insurance carrier.
Basic computer skills.
Ability to prioritize service work.
Strong organization skills and ability to multitask and work well under pressure.
Professional demeanor and self-confidence when dealing with customers and outside contacts.
Team-oriented approach.

Nice To Haves

Previous experience in a customer service-oriented role.

Responsibilities

Work with customers and Field Service Mechanics to identify required maintenance and advise customers on necessary or suggested services.
Calculate replacement parts and labor costs and estimate mechanical, electrical, and other repairs; enter itemized estimates on service orders and explain them to customers.
Process parts and service sales orders on the computer for invoicing.
Ensure paperwork for each generator folder is scanned and kept current.
Process warranty claims and follow them through to completion.
Answer telephone calls and prepare correspondence, reports, and quotes for the Service Center.
Maintain Service Center databases, address books, and filing systems.
Perform safety coordinator duties as assigned by the Louisville Safety Director.
Maintain records for SSI-owned vehicles, including drivers, insurance, expenses, recall notices, tags, locations, and maintenance; issue purchase orders for vehicle repairs and maintenance.
Maintain files for the Service Center Manager, including correspondence, vehicle, computer, personnel, and contract files.
Audit Service Center personnel expenses and purchases, prepare reports on mechanic sales, call-in sales, and expenses, and bring out-of-line items to the Service Center Manager's attention.
Seek promotional materials and request supplier bids to obtain favorable pricing and quality; maintain adequate stock for employees, customers, service, guests, warehouses, and service centers.
Orient SSI employees by providing information on company policies and supplies.
Order, distribute, and maintain records of credit cards and other travel or expense cards for service personnel; provide cards and cash advances to personnel as needed.
Schedule and verify vacations, personal and medical leaves, and non-productive time to ensure adequate staffing.
Maintain records of employee non-productive time and work with personnel to keep records accurate and current.
Review employee timecards weekly for accuracy.
Create and maintain files of SSI personnel job descriptions and requirements, and prepare new company or departmental forms.