Industrial Service Coordinator

SUDDEN SERVICE INC•Saraland, AL

8d•Onsite

About The Position

Taylor Sudden Service provides worldwide distribution of genuine Taylor OEM parts and service for Taylor Machine Works equipment. It is a subsidiary of the Taylor Group of Companies, a third-generation family-owned business based in Louisville, Mississippi. The Industrial Service Coordinator supports the Service Center by coordinating service work and customer communications, processing estimates and orders, maintaining records, and assisting with administrative, personnel, vehicle, and purchasing activities.

Requirements

High school graduate or GED equivalent.
Experience in the parts or service industry, particularly coordinating service responsibilities with service technicians and parts personnel.
Mechanical aptitude or experience in the forklift or another related field.
Ability to prioritize service work.
Strong record of positive customer satisfaction results.
Professional demeanor and self-confidence when dealing with customers and outside contacts.
Valid driver's license and a good driving record sufficient to be insurable by the corporate insurance carrier.
Basic computer skills.
Organizational skills and ability to multitask and work well under pressure.
Team-oriented.

Nice To Haves

Previous experience in a customer service-oriented role.

Responsibilities

Work with customers and Field Service Mechanics to identify required maintenance and advise customers on necessary or suggested services.
Calculate replacement-parts and labor costs to restore lift trucks to customer-specified condition, estimate repair costs, enter itemized estimates on service orders, and explain estimates to customers.
Process parts and service sales orders in the computer for invoicing.
Ensure paperwork relevant to each generator folder is scanned and kept current.
Process warranty claims and follow them through to completion.
Answer telephone calls and prepare correspondence, reports, and quotes for the Service Center.
Maintain the Service Center area's database and address books, and assist in building and maintaining its file system.
Perform safety coordinator duties as assigned by the Louisville Safety Director.
Maintain records for SSI-owned vehicles, including drivers, insurance, expenses, recall notices, tags, location, and maintenance; issue purchase orders for vehicle repairs and maintenance.
Maintain files for the Service Center Manager, including correspondence, vehicle, computer printout, personnel, and contract files.
Audit Service Center service personnel expenses and purchases, prepare reports on mechanic sales, call-in sales, and expenses, and bring out-of-line items to the Service Center Manager's attention for corrective action.
Seek promotional materials and request supplier bids to obtain products at favorable pricing and quality; maintain adequate stock for employees, customers, service, guests, warehouses, and service centers.
Orient SSI employees by providing information on company policies and supplies.
Order, distribute, and maintain records of credit cards and related cards for service personnel; provide cards and cash advances to SSI personnel as needed.
Schedule and verify vacations, personal and medical leaves, and non-productive time to ensure adequate staffing; maintain related records and work with personnel to keep records accurate and current.
Review timecards weekly for accuracy.
Create and maintain files for SSI personnel job descriptions and requirements, and prepare new company or departmental forms.