Industrial Account Specialist

Service Sanitation, Inc.•Gary, IN

10h•$23 - $25

About The Position

The Industrial Account Specialist serves as the primary point of contact for the company’s largest industrial account, providing centralized support for order processing, service frequency changes, billing, and equipment tracking. The role ensures customer requests are handled accurately and promptly, invoices are correct, and equipment records are maintained in an up-to-date Excel spreadsheet. The ideal candidate is highly organized, detail-oriented, proficient in Microsoft Excel, and committed to delivering professional, responsive customer service. Success requires strong communication skills, reliable recordkeeping, and consistent follow-through.

Requirements

Proficiency in Microsoft Excel, including the ability to maintain, organize, update, and verify detailed spreadsheets.
At least 3 years of experience in billing, invoicing, order processing, administrative support, or account coordination.
Excellent written and verbal communication skills, with a professional, courteous, and customer-focused demeanor.
Strong organizational and time-management skills.
Ability to manage multiple priorities, maintain accurate account records, navigate internal systems for order management and billing, ensure timely responses, and follow through consistently.

Responsibilities

Serve as the primary contact for day-to-day customer requests and account-related inquiries.
Receive and process orders, service frequency changes, and other account updates accurately and promptly.
Communicate professionally and courteously with customer representatives, providing timely updates on request status.
Track requests through completion and ensure all actions are documented appropriately.
Prepare, process, and review customer invoices for accuracy and completeness.
Verify billing information against service records, order details, and account documentation.
Investigate and resolve billing discrepancies in coordination with internal departments.
Maintain organized billing records and support timely invoice processing.
Maintain an accurate, up-to-date Excel spreadsheet documenting all equipment located at the customer’s facilities.
Update equipment records promptly when equipment is added, removed, relocated, or otherwise modified.
Reconcile spreadsheet data against available records to identify discrepancies and maintain data integrity.
Organize, track, and report equipment and account information using Excel.
Maintain organized account files, order records, billing documentation, and equipment information.
Coordinate with operations, service, and billing teams to ensure customer requests and account changes are completed correctly.
Follow established procedures and promptly communicate discrepancies, outstanding issues, or other concerns.
Manage multiple priorities while maintaining accuracy, organization, and timely follow-through.