Industrial Account Executive

Entergy•Beaumont, TX

3d•Hybrid

About The Position

The Industrial Account Executive serves as a trusted advisor and primary point of contact for assigned strategic industrial customers, building long-term partnerships and aligning utility services with customers’ operational needs. The role combines relationship management and business development with knowledge of the regulated utility environment. It works across internal teams and with customers to support service reliability, identify growth opportunities, and help customers understand rates, programs, and regulatory changes. The position is primarily office-based, with regular visits to customer facilities and occasional travel to conferences, trade shows, and industry events. Travel is listed as 25% to 50%. The role requires availability for after-hours customer support during storms and other emergencies, as well as additional hours, alternate locations, or duties when needed for storms, outages, emergencies, or other situations deemed necessary by the company. Employees must follow safety procedures and use appropriate protective equipment.

Requirements

Bachelor’s degree in Business, Engineering, or a related field, or equivalent work experience.
Strong relationship management and negotiation skills.
Proficiency in Salesforce or other CRM systems, MS Office Suite, and data analysis tools.
Excellent communication and presentation skills.
Ability to travel; the posting lists travel at 25% to 50%.
Ability to work safely and use appropriate protective equipment.
Availability for after-hours customer support during storms and other emergencies.

Nice To Haves

MBA.
Seven or more years of relevant industrial account experience is highly preferred, including experience in electrical utilities, industrials, oil and gas, petrochemicals, service sales, mining, pulp and paper, manufacturing, or food processing.

Responsibilities

Serve as the main point of contact for assigned large industrial accounts, communicate promptly, resolve issues, and conduct proactive outreach.
Build long-term customer partnerships to improve satisfaction, loyalty, and retention.
Develop and maintain account plans covering customer operational needs, load growth opportunities, and capital project forecasts.
Monitor customer industry trends and advise on implications for energy use, rates, and programs.
Identify and pursue opportunities for increased electric load, new facility connections, and expansion projects.
Promote utility programs, products, and services, including electrification, demand response, distributed generation, and renewable energy offerings.
Coordinate with engineering, operations, metering, and billing teams to support service reliability and timely responses to outages or service-quality issues.
Support rate analysis, billing adjustments, and contract negotiations for industrial accounts.
Work with customers to identify efficiency upgrades, process improvements, and sustainability initiatives.
Facilitate access to rebates, grants, and incentives for qualifying projects.
Interpret and explain electric rates, tariffs, and regulatory changes that affect customers.
Represent the utility in customer and community forums, industry events, and conferences.
Work safely, follow safety procedures and policies, and use proper protective equipment.
Provide after-hours customer support during storms and other emergencies, and be available for additional hours, alternate locations, or duties when required by emergencies or other company needs.