Indigent Decedent Coordinator

Maricopa County • Phoenix, AZ

2d • $21 - $35 • Onsite

About The Position

The Indigent Decedent Coordinator collaborates with and guides entities, stakeholders, and vendors to determine eligibility for indigent services in compliance with Arizona Revised Statutes, administrative codes, and policies, while ensuring disposition services are provided in a timely manner. The position is with the Maricopa County Department of Public Health and is located at an Office of Vital Registration satellite office within the Maricopa County Office of the Medical Examiner. The role regularly involves traumatic subject matter related to coordinating disposition for deceased individuals.

The coordinator performs intake, coordinates referrals, determines program eligibility, and supports cases from initiation through determination and file closure. The position also provides guidance and training to applicants, vendors, funeral homes, healthcare facilities, public partners, and stakeholders. It requires careful handling of vital records, personal information, and decedents’ property in accordance with applicable laws, secure records-retention policies, HIPAA guidelines, and PII policies.

The position is typically office or administrative work, with limited physical exertion. The employee must participate in scheduled emergency-response training and be available to respond as directed during a public health emergency. Work at another satellite location may be required as needed.

Requirements

• Three years of experience performing responsible clerical or administrative duties; post-secondary education may substitute for the required experience on a year-for-year basis.
• High school diploma or GED.
• Must possess or be able to obtain a valid Arizona driver’s license by the time of hire.
• Must secure and maintain an Arizona Department of Public Safety Level 1 Fingerprint Clearance Card and complete a background check.
• Within one month of hire, provide evidence of immunity or receive required immunizations for vaccine-preventable illnesses: MMR, Tdap, Varicella, and annual Influenza. Some positions require a Hepatitis B vaccine and/or Tuberculosis test.
• Must be able to participate in scheduled emergency-response training and be available to respond as directed during a public health emergency.
• Must be able to exert up to 10 pounds occasionally or negligible weights frequently and sit most of the time.

Nice To Haves

• Two or more years of program coordination or case management experience.
• One or more years of extensive public-contact experience, including interacting with citizens under stressful conditions and advising the public about laws, rules, or ordinances related to entitlement or government.
• Familiarity with Arizona statutes and administrative code regarding Vital Records and Funeral Service mandates.
• Ability to deal constantly with traumatic subject matter related to disposition for deceased individuals.
• Bilingual English/Spanish skills.

Responsibilities

• Apply working knowledge of Arizona Revised Statutes, Arizona Administrative Code, policies, and procedures to perform intake, coordinate referral services, and determine eligibility for decedent disposition services.
• Interview, counsel, and guide applicants, vendors, and stakeholders regarding government entitlement eligibility, alternatives, and outside resources.
• Address high-volume customer inquiries and participate in ongoing training, including orientation for contract vendors and staff, to support program and contract compliance.
• Coordinate cases from initiation through eligibility determination and file closure using electronic time tracking, case documentation, and automated program data management.
• Provide consultation and training to funeral homes, healthcare facilities, public partners, and stakeholders regarding vital registration and indigent decedent services.
• Comply with secure data-retention policies, HIPAA guidelines, and PII policies, and maintain accurate records of vital records and indigent decedent services data as required by the State of Arizona.
• Prepare documents and photographs; secure and appropriately purge personal property belonging to decedents referred to the CIDS program within established guidelines and timeframes.
• Oversee interment services at White Tanks Cemetery and the National/State VA Cemetery of AZ, ensuring compliance and timely resolution of barriers.
• Participate in emergency-response training and respond as directed during public health emergencies.
• Perform other related duties as assigned.

Benefits

• Tuition reimbursement.
• Exceptional work-life balance.
• Opportunities for growth and development within Maricopa County.
• Low-cost, high-value healthcare for the employee and qualifying dependents.
• Child care benefits, including access to the on-site Maricopa County Kids Club.
• Paid vacation, sick time, and parental leave.
• Extensive wellness program, including an incentive.
• Enrollment in the Arizona State Retirement System, a defined retirement benefit requiring an 11.98% per-paycheck contribution with a 100% employer match on Day 1.
• Eligible for overtime compensation for all hours worked over 40 in the designated workweek.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED