Coordinator

DSV•Denton, TX

20h•Onsite

About The Position

The Coordinator, described in the position summary as a Shipping/Receiving Clerk, carries out customer service activities promptly, courteously, and effectively. The role handles customer orders accurately and on time in accordance with DSV Work Instructions and customer requirements, and maintains accurate information and documentation for orders, shipments, receipts, and physical inventories. The position is based in Denton, Texas, within DSV’s Solutions division.

Requirements

High school diploma or GED.
Basic computer skills and working knowledge of computerized applications, including Microsoft Suites.
English reading, writing, and verbal communication skills.
Basic mathematical skills.
Strong attention to detail and accuracy, and ability to complete tasks in a timely manner.
Good verbal and written communication skills.
Ability to work in unregulated warehouse temperatures during warmer and colder months, which may range from mild to moderate.

Nice To Haves

Previous customer service experience, including handling phone calls and operating office equipment.

Responsibilities

Process customer orders accurately and on time, and prepare related paperwork and information, checking for special requests and shipping requirements.
Coordinate last-minute or special shipping requests with the operations department and expedite orders as needed.
Prioritize orders based on scheduled pickup times or pier cutoff times, and provide shipping and tracking information as requested.
Respond courteously and efficiently to customer inquiries about receipts, shipments, inventory counts, and related matters; report customer feedback and signs of dissatisfaction to management.
Maintain paperwork and files associated with orders, and keep the DSV Work Instructions Manual current and accurate.
Answer phone calls and operate office machines and computers required for the job.
Enter and verify data concerning orders, shipments, receipts, and adjustments accurately and promptly.
Ensure shipping and receiving documents are accurate; maintain records for shipping and receiving activities and assist with discrepancies.
Collect inbound freight documentation and route it to the appropriate record-keeping unit.
Comply with DSV Work Instructions.
Provide backup support and other clerical assistance as assigned, and perform other assigned duties.
Work overtime as dictated by business needs, whether mandatory or voluntary.