Coordinator

Apex Pros Plumbing, Electrical, Heating and Air • Dublin, OH

3d

About The Position

Apex Pros is a fast-growing residential plumbing, HVAC, and electrical company based in Dublin, Ohio. The company emphasizes outstanding customer service, long-term growth opportunities, professionalism, teamwork, and delivering a 5-Star customer experience.

The Coordinator is primarily responsible for coordinating installations to maximize customer satisfaction while maintaining profitability through efficiency and productivity. The role schedules and dispatches installation technicians, communicates with customers and installers, secures permits, coordinates equipment and parts acquisition with warehouse personnel, tracks job and backlog status, and handles installation financing paperwork and related issues. The Coordinator also answers incoming customer calls and books service calls as needed.

Requirements

• One to two years of home service experience.
• Prior experience with ServiceTitan.
• Enthusiasm, persuasiveness, accuracy, and efficient time management.
• Working knowledge of Microsoft Outlook, Excel, Word, and Google Office.
• High school diploma or equivalent.

Responsibilities

• Coordinate and schedule installations.
• Assign and allocate field personnel based on their skills and abilities.
• Maximize the schedule to meet and exceed daily numbers.
• Communicate with customers to confirm installation scheduling.
• Assign and dispatch installation technicians daily.
• Provide installers with detailed job information the evening before scheduled work, including job-sheet specifications by phone and email.
• Secure permits needed for jobs.
• Communicate with each installer daily, approximately at 3 p.m., to determine job-completion status.
• Adjust schedules as needed to ensure work is completed timely, thoroughly, and to the customer's satisfaction.
• Notify warehouse personnel when a job is received so equipment and parts acquisition can begin.
• Track jobs, field personnel, and backlog status using appropriate spreadsheets, including the Installation Tracker.
• Prepare customer closing paperwork for signature and place it in the job packet before installation.
• File completed paperwork with the finance company promptly to receive payment.
• Resolve financing-related issues.
• Answer incoming customer phone calls.
• Book service calls as needed.

Benefits

• Health care plan with medical, dental, and vision coverage.
• Retirement plan (401(k)).
• Paid time off.
• Short-term disability.
• Training and development opportunities.
• Life insurance.
• Wellness resources, including a gym and onsite barber.
• Employee Assistance Program.
• Health Savings Account.
• Team lead provided company vehicle and fuel card.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED