Coordinator
About The Position
The Triage Nurse / Clinic Coordinator supports the daily clinical operations of the Mid-Michigan ENT practice and helps ensure timely, professional communication among patients, providers, and clinical staff. The role combines nursing triage and patient care coordination with operational duties such as prescription management, medical supply ordering, and assistance with clinical staff scheduling and daily workflows. The position works collaboratively with providers and the Practice Manager. It does not carry independent authority over personnel management, disciplinary actions, or final staffing decisions unless specifically delegated. Nursing responsibilities must be performed within the employee’s applicable licensure, competency, and approved clinical protocols.
Requirements
- Active Michigan LPN or RN license.
- Strong communication, organizational, and clinical judgment skills.
- Experience with EMR systems.
- Ability to prioritize patient needs and manage multiple tasks independently.
Nice To Haves
- Previous outpatient or physician practice experience preferred.
- ENT or specialty clinic experience preferred.
- Experience with eClinicalWorks preferred.
- Experience with clinical staff coordination or supply management preferred.
Responsibilities
- Answer incoming clinical calls and respond to patient questions and concerns.
- Monitor and respond to patient portal messages and EMR clinical tasks.
- Assess patient symptoms and provide nursing guidance within established protocols and scope of practice.
- Communicate patient concerns to providers, coordinate follow-up, identify urgent needs, and ensure appropriate escalation.
- Document clinical communications accurately and promptly.
- Assist with prescription refills, pharmacy requests, medication questions, and prescription processing according to approved protocols and provider authorization.
- Coordinate medication prior authorizations when necessary.
- Communicate provider recommendations, test results, and treatment instructions as directed.
- Assist patients with referrals, testing coordination, and follow-up care; facilitate communication with outside healthcare facilities.
- Monitor inventory, order medical supplies, and ensure clinical areas are stocked and prepared.
- Anticipate supply needs and communicate shortages or concerns to leadership.
- Maintain organized clinical workflows and work with the Practice Manager to address operational barriers.
- Assist the Practice Manager with developing and maintaining clinical staff schedules as assigned.
- Coordinate coverage for PTO, absences, and provider schedule changes; communicate staffing adjustments and daily assignments.
- Support clinical staffing based on patient volume and provider needs; serve as a point of contact for day-to-day workflow questions.
- Escalate staffing concerns and operational challenges to the Practice Manager.
- Maintain HIPAA compliance and follow clinical policies and procedures.
- Collaborate with providers, clinical staff, and administrative leadership to support patient care.
- Assist with training and orienting clinical team members as needed.
- Promote teamwork, accountability, and professional communication.
- Identify opportunities to improve patient access, response times, and clinic efficiency.
- Perform additional duties as assigned to support the Mid-Michigan practice.
- Respond to patient calls and clinical messages within established practice expectations and ensure requests and concerns are addressed or routed promptly.
- Maintain adequate clinical supply inventory and assist with appropriate staffing coverage and efficient patient flow.
- Demonstrate professionalism, accountability, and proactive problem-solving.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
