Indigent Decedent Coordinator

Maricopa County • Phoenix, AZ

16h

About The Position

The Indigent Decedent Coordinator collaborates with and guides entities, stakeholders, and vendors to determine eligibility for indigent services in compliance with Arizona Revised Statutes, administrative codes, and policies, while ensuring disposition services are provided in a timely manner. The position is with the Maricopa County Department of Public Health and is located at the Office of the Medical Examiner’s satellite office. The coordinator conducts intake, arranges referrals, determines program eligibility, and supports cases from initiation through determination and closure. The role also provides guidance and training to applicants, vendors, funeral homes, healthcare facilities, public partners, and other stakeholders. It requires handling sensitive information and traumatic subject matter related to deceased individuals, and may involve work at another satellite location or responding to a public health emergency as directed.

Requirements

• Three years of experience performing responsible clerical or administrative duties; post-secondary education may substitute for the required experience on a year-for-year basis.
• High school diploma or GED.
• Must possess or be able to obtain a valid Arizona driver's license by the time of hire.
• Must secure and maintain an Arizona Department of Public Safety Level 1 Fingerprint Clearance Card and complete a background check.
• Within one month of hire, provide evidence of immunity or receive required immunizations for MMR, Tdap, Varicella, and annual Influenza; some positions require Hepatitis B vaccination and/or a Tuberculosis test.
• Ability to deal constantly with traumatic subject matter involving the disposition of deceased individuals.

Nice To Haves

• Two or more years of program coordination or case management experience.
• One or more years of extensive public contact experience, including interacting with citizens under stressful conditions and advising the public about laws, rules, or ordinances related to entitlement or government.
• Familiarity with Arizona statutes and administrative code regarding Vital Records and Funeral Service mandates.
• Bilingual English/Spanish skills.

Responsibilities

• Apply knowledge of Arizona Revised Statutes, Arizona Administrative Code, policies, and procedures to conduct intake, coordinate referral services, and determine eligibility for decedent disposition services.
• Interview, counsel, and guide applicants, vendors, and stakeholders regarding government entitlement eligibility and alternatives, and provide information about outside resources.
• Address high-volume customer inquiries and participate in ongoing training, including orientation for contract vendors and staff, to support program and contract compliance.
• Coordinate cases from initiation through determination and file closure using electronic time tracking, case documentation, and automated program data management.
• Provide consultation and training to funeral homes, healthcare facilities, public partners, and stakeholders on vital registration and indigent decedent services.
• Comply with secure records-retention policies, HIPAA guidelines, and PII policies, and maintain accurate vital records and indigent decedent services data in accordance with State of Arizona requirements.
• Prepare documents and photographs; secure and appropriately purge personal property of decedents referred to the CIDS program according to established guidelines and timeframes.
• Oversee interment services at White Tanks Cemetery and the National/State VA Cemetery of Arizona, ensuring compliance and addressing barriers promptly.
• Participate in scheduled emergency response training and respond as directed during a public health emergency.
• Work at a different satellite location as needed and perform other related duties as assigned.

Benefits

• Tuition reimbursement.
• Exceptional work-life balance.
• Opportunities for growth and development within Maricopa County.
• Low-cost, high-value healthcare for employees and qualifying dependents.
• Child care benefits, including access to Maricopa County Kids Club.
• Paid vacation, sick time, and parental leave.
• Extensive wellness program, including an incentive.
• Enrollment in the Arizona State Retirement System, a defined retirement benefit requiring an 11.98% per-paycheck contribution, with a 100% employer match on Day 1.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED