Independent Account Executive - CST (Remote)

OPENLANE•Carmel, IN

2d•Remote

About The Position

OPENLANE is seeking an Account Executive with sales and account management experience to support customer retention and acquire new accounts in an assigned territory. The Independent Account Executive serves as the primary liaison for dealerships in a dedicated region, setting and meeting expectations and facilitating a strong customer experience. Using consultative sales and customer service, the role helps accounts use OPENLANE’s software and marketplace successfully, drives user adoption, and supports customer growth through personalized guidance. The position is remote and requires working autonomously while managing customer relationships, sales activity, and performance goals.

Requirements

3–5 years of related sales and/or account management experience.
Strong understanding of online technologies and proficiency with Google Suite offerings.
Proven ability to proactively solve problems and take ownership of issues through resolution.
Excellent oral and written communication skills, with a focus on customer service.
Strong organizational, time-management, and prioritization skills, including the ability to handle multiple demands.
Ability to work autonomously and remain focused in a remote work environment.

Nice To Haves

Experience with Salesforce.
Bachelor’s degree.
Experience with DOMO or other data analysis tools.
Experience working with Slack.
Automotive experience.

Responsibilities

Serve as the main point of contact for dealerships in an assigned book of business and drive growth by understanding customer business needs.
Communicate with departments across the organization to ensure stakeholder satisfaction and resolve issues.
Maintain knowledge of products, industry trends, developments, and the competitive landscape.
Document research and customer interactions in the CRM.
Track daily, weekly, and monthly call activity and performance against sales goals and KPIs using CRM software.
Coach customers on marketplace best practices and provide personalized guidance and support.

Benefits

Competitive pay.
Medical, dental, and vision benefits with employer HSA contributions and FSA options in the US.
Immediately vested 401(k) with company match in the US, or RRSP with company match in Canada.
Paid vacation, personal, and sick time.
Paid maternity and paternity leave in the US.
Employer-paid short-term disability, long-term disability, life insurance, and AD&D in the US.
Employee Assistance Program.
Employer-paid Leap into Service Day for volunteering.
Tuition reimbursement for eligible programs.
Opportunities to expand skills and share knowledge across a publicly traded, global organization.
Company culture of internal promotions, diverse career paths, and meaningful advancement.
Target monthly bonus of $0–$2,500 USD.