INCOME MAINTENANCE CASEWORKER SUPERVISOR-40011625
About The Position
Responsible for daily supervision of teams that process applications, complete redeterminations and changes within the Family Medicaid programs. Assigns work to case maintenance staff, reviews eligibility documentation, and ensures all required information is collected and accurately recorded. Coordinates workflow within the unit and across other departments. Oversees staff development, including training and onboarding new employees. Plans, evaluates, and reorganizes eligibility program functions to support effective service delivery. Collaborates with departmental staff to improve methods and procedures for eligibility services. Screen, interviews, and recommends prospective candidates for employment. Performs additional related duties as assigned.
Requirements
- Bachelor's degree and three years of eligibility or social services administrative experience, OR High school diploma and six years of experience determining eligibility within a Social Services program, including at least one year in a supervisory role.
- Demonstrate in-depth and considerable knowledge of public assistance policies and Medicaid eligibility requirements.
- Understands the needs and challenges faced by disadvantaged individuals.
- Capable of training, guiding, and supervising employees performing eligibility functions.
- Excellent interpersonal skills for building and maintaining positive relationships with applicants and colleagues.
- Able to represent the eligibility program effectively in departmental meetings and community settings or events.
- Proficiency in oral and written communication.
Nice To Haves
- Experience in multiple public assistance programs.
- Experience with NC FAST system.
- Bilingual proficiency in English and Spanish.
Responsibilities
- Daily supervision of teams that process applications, complete redeterminations and changes within the Family Medicaid programs.
- Assigns work to case maintenance staff.
- Reviews eligibility documentation.
- Ensures all required information is collected and accurately recorded.
- Coordinates workflow within the unit and across other departments.
- Oversees staff development, including training and onboarding new employees.
- Plans, evaluates, and reorganizes eligibility program functions to support effective service delivery.
- Collaborates with departmental staff to improve methods and procedures for eligibility services.
- Screens, interviews, and recommends prospective candidates for employment.
- Performs additional related duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
