Income Maintenance Caseworker III- Family and Children's Medicaid Trainer

Alamance County Government•Health & Human Services, NC

24d•Onsite

About The Position

The Income Maintenance Caseworker III – Family and Children’s Medicaid Trainer provides quality assurance, technical expertise, and training across Economic Services, specifically for the Family and Children’s Medicaid division. The employee works with cases in the NC FAST system and serves as a liaison between the agency and the NC FAST Help Desk. The role develops and delivers training, supports staff with policy and case questions, and promotes accurate, consistent program decisions and continuous improvement. Employees may be required to work during emergency or disaster situations and may be required to staff a shelter overnight. All DSS positions are subject to reallocation based on funding, agency needs, and client population.

Requirements

Meet one of the stated education and experience pathways: graduation from a four-year college or university; graduation from an accredited associate degree program in Human Services Technology, Social Services Associate, Business Administration, or a closely related curriculum; high school graduation plus three years of specified paraprofessional, clerical, or public-contact experience; or high school graduation plus two years of such experience, including at least one year in an income maintenance program; or an equivalent combination of training and experience.
Have at least two additional years of experience as an Income Maintenance Caseworker for the Caseworker III position; Medicaid experience is preferred.
Have prior experience with Microsoft Windows suite of products.
Possess a valid North Carolina driver's license.
Demonstrate the listed competencies, including accountability, accuracy, advocacy, analytical thinking, oral and written communication, concentration, conflict management, customer orientation, ethical conduct, honesty and integrity, investigative ability, judgment, leadership, multitasking, problem-solving, relationship building, safety-mindedness, and time management.

Nice To Haves

Income Maintenance Caseworker experience in Medicaid is preferred.

Responsibilities

Provide training and technical assistance to Family and Children’s Medicaid staff.
Interpret policy changes, guide staff through updates, and troubleshoot challenging cases.
Conduct initial assessments to identify barriers and goals, complete orientations, and collaboratively develop and update documentation outlining a path to employment success.
Review Medicaid cases for compliance with federal, state, and local policies.
Stay current on Medicaid and Economic Services program policies.
Ensure accuracy and consistency in case determinations, benefit calculations, and customer communications.
Mentor and support staff through coaching, constructive feedback, and hands-on training.
Assist with federal, state, or local audit preparation; contribute to corrective or improvement plans; and ensure follow-up implementation.
Work with cases in the NC FAST system and act as a liaison between the agency and the NC FAST Help Desk.
Develop and refine training materials and help staff stay aligned with program updates.