Income Maintenance Caseworker II - Food & Nutrition Services
About The Position
Johnston County Department of Social Services has an immediate opening for an Income Maintenance Caseworker II in its Food and Nutrition Services Unit. The position registers and/or processes Food and Nutrition Services applications received through ePass, fax, mail, or the agency drop box. It completes third-party verifications and communicates with applicants by telephone, email, and/or USPS mail; determines eligibility; and processes applications in the NC FAST system. Additional duties relate to application registration. This is a reposting, and previous applications remain under review. Johnston County DSS may accept qualified Work Against candidates if fully qualified applicants are not located; salary for such candidates will be determined and discussed with Human Resources at the time of offer. The position requires knowledge of assigned programs and agency and community services that may affect clients or applicants; mathematical reasoning and computational skills; the ability to interpret rules and procedures, communicate with the public and officials, perform casework within structured time frames, and instruct and evaluate lower-level employees. The job description notes that duties may extend beyond those listed.
Requirements
- One year of experience as an Income Maintenance Caseworker I; alternatively, the employer will accept IMC I Work Against candidates who meet the stated qualifications.
- For the Work Against pathway: high school graduation and three years of paraprofessional, clerical, or other public-contact experience involving activities such as negotiating, interviewing, explaining information, gathering and compiling data, analyzing data, and/or performing mathematical or legal tasks; or an equivalent combination of training and experience.
- Considerable knowledge of the assigned program or area.
- General knowledge of agency and community programs and services that could affect clients or applicants.
- Good mathematical reasoning and computational skills.
- Ability to read, analyze, and interpret rules, regulations, and procedures.
- Ability to communicate with clients/applicants, the public, and public officials to obtain data and explain rules, regulations, and procedures.
- Ability to perform casework functions within structured time frames.
Responsibilities
- Register and/or process Food and Nutrition Services applications received via ePass, fax, mail, and/or the agency drop box.
- Complete third-party verifications.
- Communicate with applicants by telephone, email, and/or USPS mail.
- Determine eligibility for Food and Nutrition Services.
- Process applications in the NC FAST system.
- Perform additional application-registration duties.
- Instruct and evaluate the work of lower-level employees.
- Perform casework functions within structured time frames.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
