Income Maintenance Caseworker I - Quality Control

Nash County•Nashville, NC

About The Position

The Income Maintenance Caseworker I assists Adult Medicaid, Food and Nutrition Services, and Family and Children’s Medicaid staff with incoming mail and phone calls, returned mail, address and provider changes, and multiple work queues and reports. Tasks are completed daily, monthly, or quarterly, as applicable, in accordance with program manuals and federal and state rules and regulations. The worker documents, scans, and enters information into NC FAST when applicable and uses the training materials provided for each program. The position normally works from 8:00 a.m. to 5:00 p.m., Monday through Friday. Overtime may occasionally be required to meet unit needs or finish a task due that day. The worker may also be expected to work in emergency shelters or perform related disaster tasks, as well as other reasonable tasks assigned by a supervisor or department leadership. The work requires accuracy, timeliness, confidentiality, close visual attention, sustained concentration, attention to detail, and the ability to read and interpret policy. The worker uses office equipment and accesses eligibility, case-management, verification, and other program systems and materials.

Requirements

Graduate from an accredited associate degree program in Human Services Technology, Social Services Associate, Paralegal Technology, Business Administration, Secretarial Science, or a closely related curriculum; or meet one of the stated high-school-and-experience pathways or an equivalent combination of training and experience.
One qualifying pathway is high school graduation plus two years of paraprofessional, clerical, medical office, or other public-contact experience involving activities such as negotiating, interviewing, explaining information, gathering and compiling data, analyzing data, or performing mathematical or legal tasks; at least one year of this experience in an Income Maintenance program is preferred, particularly Medicaid.
Another stated pathway is high school graduation plus three years of paraprofessional, clerical, medical office, or other public-contact experience involving negotiating, interviewing, explaining information, gathering and compiling data, analyzing data, and/or performing mathematical or legal tasks.
Ability to read and interpret policy.
Ability to maintain confidentiality and perform work accurately and promptly, with attention to detail.

Nice To Haves

At least one year of qualifying experience in an Income Maintenance program, preferably Medicaid.

Responsibilities

Receive, log, and resolve incoming phone calls for Adult Medicaid, Food and Nutrition Services, and Family and Children’s Medicaid caseworkers.
Open, date-stamp, and scan incoming mail to a shared drive.
Assist with returned mail and address changes by documenting outcomes in NC FAST and the shared drive, remailing information when an address is known, requesting client contact when needed, updating cases with correct addresses, and notifying workers of required actions.
Assist Adult Medicaid and Family and Children’s Medicaid caseworkers with provider changes, including documenting updated providers in NC FAST and entering Managed Care evidence.
Handle Food and Nutrition Services phone calls for EBT card replacements.
Assist caseworkers with monthly recertifications when needed, including check listing, running AVS and OVS, completing Register of Deed and Property Search verifications, and obtaining additional information through third-party requests or phone calls.
Complete assigned work queues and reports according to their required schedules.
Ensure information is documented, scanned, and keyed into NC FAST when applicable.
Work in emergency shelters and/or perform related disaster tasks when expected.
Perform other reasonable tasks requested by the immediate supervisor, deputy director, or director.