Webber - Incident Response Technician - Infrastructure Management

Ferrovial•Pensacola, FL

2d•Onsite

About The Position

The Incident Response Technician responds to incidents on provincial highways, including traffic accidents, spills, emergencies affecting the highway and traveling public, and other emergencies within the right of way. The role assists police and emergency response services and helps manage incidents to support highway safety. The technician serves as a liaison among emergency responders, communicates incident information and updates to the Traffic Monitoring Center (TMC) and FDOT, prepares reports, coordinates detours and traffic-related special events, and maintains records and documentation related to incidents and claims. The position requires independent workload management, effective communication and judgment, hazard awareness, and compliance with Webber Infra’s risk management, quality assurance, and health, safety, and environment systems. The employee must wear job-appropriate personal protective equipment and contribute to a safe, inclusive, and respectful workplace. Work is routinely outdoors in extreme heat and cold. Conditions may also include wet or humid environments, high precarious places, fumes or airborne particles, toxic or caustic chemicals, insects, and occasional reptiles or rodents. Noise is usually moderate and may sometimes be louder.

Requirements

High school diploma.
Valid driver’s license and a good driving record; the role requires driving a company vehicle.
Ability to manage workload independently, prioritize demands, and solve problems effectively.
Knowledge consistent with emergency response management principles.
Effective communication, assessment, follow-through, decision-making, and independent-judgment skills.
Proficient computer skills.
Highly developed safety awareness and the ability to recognize hazards in routine and non-routine tasks and adjust to avoid loss, injury, or accidents.
Ability to communicate with coworkers and understand and follow verbal and written safety instructions.
Ability to maintain focus on personal safety and immediate surroundings while using tools and equipment, driving, or operating equipment.
Ability to wear personal protective equipment appropriate to the job.

Nice To Haves

At least 2 years of work experience in highway maintenance operations, traffic control, and incident and accident management (preferred).

Responsibilities

Serve as a primary liaison between police, fire services, and other emergency responders during incident management.
Communicate with the Traffic Monitoring Center (TMC) and FDOT by two-way radio and telephone to provide incident information and updates.
Complete incident reports.
Coordinate detour routes when roads are closed.
Conduct follow-up investigations on fatalities to determine whether highway facilities contributed to the accident, including confirming that signs were properly posted.
Track and maintain files on major incidents and accidents involving assets, personnel, and equipment within contract limitations.
Assist with third-party claims administration by gathering documentation, paperwork, and other relevant information.
Coordinate special events involving traffic control, detours, or closures.
Comply with federal and local legal requirements and Webber Infra’s risk management, quality assurance, and health, safety, and environment systems, including statutory obligations.
Promote safety, pursue zero harm, and act as a role model for a positive health and safety culture.
Contribute to a diverse, inclusive, and fair work environment free from discrimination and bullying.
Perform other duties as assigned.