Incident Coordinator (Compliance Department)
About The Position
The Incident Coordinator is responsible for incident management and investigations across the agency’s service delivery areas. The role investigates incidents reported to the NYS Justice Center, OASAS, OMH, OTDA, OSHA, and DOH, working with Directors, Managers, and Compliance and Quality staff to help ensure the safety of program participants. The position participates as a member of the Compliance/Quality department. The coordinator gathers and analyzes evidence, interviews staff and patients, documents findings, and communicates results and potential corrective actions. The role also tracks investigations and deadlines, manages incident data and trend reporting, follows up on corrective actions, and corresponds with regulatory agencies. The schedule is full-time, Monday through Friday, 8 a.m. to 5 p.m., with occasional night or weekend work. The coordinator must be available to work in all counties where services are provided, at the hours needed for investigations.
Requirements
- Bachelor’s degree in human services or a criminal justice field.
- Three to four years of related experience and/or training with mental health, substance use disorder, developmentally delayed, geriatric, and co-occurring disorder clients.
- Two to four years of experience in at least one of the following areas: incident management or investigations; compliance, quality assurance, or risk management; human services, behavioral health, healthcare, or social services; or regulatory reporting or oversight in NYS-licensed programs.
- Maintain a valid driver’s license and an acceptable driving record.
- Ability to perform the essential duties satisfactorily; reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Responsibilities
- Impartially investigate incidents to determine the most accurate account of what likely occurred.
- Collect and analyze available evidence, including incident reports, statements, medical records, and video footage.
- Schedule and conduct interviews with staff and patients.
- Determine whether allegations of wrongdoing are substantiated or unsubstantiated based on evidence.
- Communicate findings to Directors, Managers, and Compliance/Quality Assurance staff, and collaborate on improvement opportunities and corrective actions.
- Follow up with programs to ensure corrective actions are completed.
- Correspond professionally with the Justice Center and regulatory agencies, meet response deadlines, and close out investigations.
- Become proficient in incident processing in the NIMRS application and use it to respond to requests and close investigations by deadlines.
- Accurately document and summarize each investigation.
- Maintain understanding of agency and program policies and attend training as needed.
- Participate in classroom-style and on-the-job investigation training as needed.
- Track investigations assigned to and submitted by the agency; provide at least weekly status reports and monitor incident trends.
- Prepare incident trend reports at least quarterly and manage data, including preparing tables, reports, charts, and graphs.
- Participate in Incident Report Committees by creating agendas, recording minutes, engaging in discussions, and following up on action items.
- Manage investigations in a timely manner to ensure submission by deadlines.
- Apply agency incident policies to identify additional incidents or determine when to stop an investigation and re-report an incident.
- Work in all counties where services are provided and at the hours necessary for investigations.
- Identify omissions in job performance for timely coordination with supervisors.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
