Inbound Vacation Sales Representative ($55K–$100K+ per year)
About The Position
The Inbound Vacation Sales Representative is a commission-driven, individual-contributor sales role focused on converting qualified inbound transferred calls into vacation package sales. The representative uses consultative selling techniques and company sales methodologies to present vacation packages and ownership benefits, meet sales and quality targets, and provide professional customer service. The role involves high-volume calls, documentation of guest interactions, adherence to department procedures, ongoing training and coaching, and adapting to changing business and scheduling needs. There are no direct supervisory responsibilities.
Requirements
- Fluent verbal and written communication in both English and Spanish.
- Strong verbal communication skills, including excellent voice tonality and inflection.
- Ability to follow structured sales processes and handle objections professionally.
- Ability to multitask in a fast-paced environment.
- Ability to work independently while contributing to team goals.
- Self-motivation and a professionally competitive mindset.
- Proficiency with email and messaging platforms, web-based application software, and multi-monitor computer operations.
Nice To Haves
- Sales experience, particularly in vacation ownership, call center, or marketing environments.
- Experience in commission-based roles.
- Demonstrated record of meeting or exceeding sales targets.
Responsibilities
- Pre-qualify guests for vacation packages using established criteria.
- Manage a high volume of inbound transferred calls while maintaining professional, engaging conversations.
- Present vacation packages and ownership benefits using the company sales methodology.
- Follow sales scripts and best practices to achieve conversion targets.
- Professionally overcome objections while maintaining positive guest relationships.
- Document guest interactions and sales activities in company systems.
- Meet or exceed sales conversion and call-quality metrics.
- Maintain positive, professional relationships with guests, team members, and leaders.
- Follow department policies and procedures and contribute to a positive team environment.
- Adapt to changing business needs and scheduling requirements.
- Complete new-hire and ongoing skill-enhancement training.
- Participate in coaching and development sessions and apply feedback to improve sales techniques and guest interactions.
Benefits
- Bi-weekly pay and 401(k) options.
- Health insurance plans.
- Dental insurance plans.
- Vision insurance plans.
- Tuition reimbursement and continuing education courses.
- Employee Assistance Program (EAP).
- Paid Time Off (PTO).
- IHG hotel discounts and additional employee benefits.
- Structured training, ongoing coaching, and mentorship.
- Performance-driven commission structure with high earning potential.
- Career advancement opportunities.
- Opportunity to transition to remote work after 90 days.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
