Inbound Sales Development Representative (SDR) - CCaaS/UCaaS

Vonage

1d•$45,280 - $59,500

About The Position

Vonage's Inbound Sales Development Representative (Applications: UCaaS & CCaaS) generates interest in Vonage products and services and qualifies leads from potential customers. The representative serves as an initial point of contact, learns about customers' needs and expectations, educates them about product offerings and pricing, and collaborates with customers to define suitable solutions. The role partners with Sales, Marketing, product, and other cross-functional teams to develop customer engagement and selling strategies and to assess leads effectively. The representative is expected to develop a thorough understanding of Vonage Business Cloud products, sales methodologies, and processes, and to contribute to acquiring new customers and meeting established measures. The posting describes exciting work, career advancement opportunities, a collaborative environment, competitive pay, unlimited discretionary time off, and tuition reimbursement.

Requirements

Outstanding written, speaking, and listening communication skills.
Excellent time management skills.
Ability to thrive in a fast-paced environment.
Ability to apply arithmetic concepts on a recurring basis.
Ability to use basic computer applications, including word processing, spreadsheet, email, and database software.
Ability to understand and use Salesforce CRM.
Desire to understand and gain expert knowledge of Vonage products and services.
Ability to work in a dynamic, changing environment with minimal direction.
Well-organized, go-getter mentality, and a pre-planner.
Natural curiosity and a love for learning.

Nice To Haves

Bachelor's degree (ideal but not essential).
Experience with Salesforce CRM.

Responsibilities

Develop and apply a thorough understanding of Vonage Business Cloud products, sales methodology, and processes to exceed quota through acquisition of new customers, prospecting, and collaboration with cross-functional teams.
Support outreach initiatives, including email blasts, direct mail, and phone outreach.
Serve as the customer's first point of contact, provide product education, and collaborate to build the value proposition.
Partner with Sales, Marketing, and product organizations to identify and effectively assess leads.
Anticipate customer needs and concerns and maintain knowledge of their problems and issues.
Educate potential customers about product offerings and services, explain pricing, and answer questions.
Maintain accurate and detailed lead, account, contact, opportunity, and sales activity records in Salesforce CRM.
Consistently meet established monthly contact, lead generation, and other measures.
Assist with special projects as assigned.