Inbound Customer Care Agent: Opportunity to Transition to Remote

Contactus • Grindstone, PA

8d • Onsite

About The Position

ContactUs Communications is hiring an Inbound Customer Care Agent to support health care providers, including hospitals, physician offices, dental offices, and other health care organizations. The role begins onsite at the Grindstone, Pennsylvania location, where the agent will learn the position and receive hands-on support. An opportunity to transition to remote work may be available after demonstrating consistent performance and meeting established work-from-home eligibility requirements; remote work is not guaranteed upon hire.

Agents handle approximately 60–70 inbound calls per day, assisting with payment inquiries, transaction details, account updates, and website support such as password resets and navigation. The position requires friendly, efficient service and accurate customer and account information.

Paid training begins October 26, 2026, and runs Monday through Friday from 9:00 a.m. to 5:30 p.m. EST. The regular schedule is Monday through Friday, with no weekends. Operating hours are 8:00 a.m. to 7:00 p.m. EST, and agents work assigned eight-hour shifts within those hours, including shifts that may end as late as 7:00 p.m. Schedule flexibility is required.

Requirements

• At least 18 years old.
• High school diploma or GED.
• Comfort using Microsoft Office and general technology.
• Typing speed of at least 25 words per minute.
• Strong verbal and written communication skills.
• Patient, empathetic, positive, and professional approach.
• Reliability, organization, and willingness to learn.
• Comfort working in a fast-paced customer service environment.
• Flexibility to work any assigned eight-hour shift within operating hours of 8:00 a.m. to 7:00 p.m. EST, including shifts ending as late as 7:00 p.m.

Nice To Haves

• Knowledge of HIPAA; it is not required, and training will be provided.

Responsibilities

• Answer inbound calls professionally and positively.
• Assist with payment inquiries, transaction details, and account updates.
• Provide website support, including password resets and navigation assistance.
• Ensure customer and account information is accurate.
• Deliver friendly, efficient, and helpful service.
• Handle approximately 60–70 inbound calls per day.

Benefits

• Paid training.
• Paid time off.
• Medical coverage.
• Dental coverage.
• Vision coverage.
• 401(k) plan.
• Opportunities for growth and advancement.
• Opportunity to transition to remote work based on eligibility and performance.
• No weekend work.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED