Customer Care Agent

Jushi • Las Vegas, NV

2d

About The Position

The Customer Care Agent delivers exceptional customer and patient service while educating clients, primarily through telephone support. The role provides day-to-day phone assistance to patrons and patients while following company policies and industry regulations. It is suited to someone seeking to focus on customer care in the medical cannabis industry.

The position involves handling customer inquiries, maintaining customer information, resolving concerns, and communicating information about patient and member benefits, discounts, coupons, promotions, and loyalty programs. The agent also identifies customer needs and recommends products or services to improve the customer experience and support sales.

Requirements

• High school diploma or GED required.
• At least 2 years of experience in a call center setting.
• Excellent computer, language, and reasoning skills.
• Excellent multitasking skills while on the phone.

Nice To Haves

• Associate or bachelor's degree in any field preferred.
• Bilingual in Spanish preferred.

Responsibilities

• Adhere to the company mission statement and core values while maintaining high ethical standards and professionalism.
• Provide excellent customer care.
• Maintain and update customer information as needed.
• Handle high-volume incoming customer inquiries professionally and provide accurate phone service by answering or resolving questions and concerns.
• Resolve and de-escalate situations.
• Maintain thorough knowledge of patient and member benefits, discounts, coupons, and promotions, and encourage medical guests to join memberships.
• Identify customer needs and proactively recommend additional products or services to enhance their experience and drive incremental sales.
• Promote and educate customers about the loyalty program to increase enrollment, engagement, and repeat business.
• Perform other duties as assigned.

Benefits

• Benefit packages may include medical, dental, vision, life, short- and long-term disability, flexible spending accounts, paid time off, paid holidays, and 401(k).

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED