Seasonal Customer Care Agent

ITR Concession Co LLC • Elkhart, IN

1d • $0 - $18 • Onsite

About The Position

ITRCC is seeking a seasonal Customer Care Agent to provide support to its patrons through multiple communication channels. The role is based in an open office alongside the administrative team, with a primary focus on helping customers manage their accounts. The agent provides fast, friendly, and accurate assistance to internal and external customers by telephone, email, U.S. mail, and in person, while following ITRCC safety practices, compliance requirements, and core values.

Requirements

• High school diploma or GED.
• Ability to type with speed and accuracy.
• Ability to communicate with others under stressful conditions.
• Ability to use common sense in making instant decisions.
• Ability to remember minute details.
• 1–2 years of experience in the customer service industry.
• Must pass a criminal background check.

Responsibilities

• Perform tasks safely, follow internal and external safety requirements, support ITRCC’s safety culture, and complete required safety and compliance training.
• Uphold ITRCC’s core values of Customer Service, Respect, Excellence, Stewardship, and Teamwork (CREST).
• Provide fast, friendly, and accurate information and assistance to internal and external customers by telephone, email, U.S. mail, and in person.
• Handle customer interactions within an average of five minutes.
• Assign proper disposition codes to customer interactions.
• Enter data accurately into customer accounts while ensuring PCI security standards.
• Use multi-channel communication software to interact with customers.
• Maintain regular, reliable attendance.
• Perform other duties as required.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED