Customer Service Agent (Seasonal)

Adorama • New York, NY

4d • Onsite

About The Position

Printique is hiring a seasonal Customer Service Agent to support customers of its premium photo printing lab. The role handles inquiries across phone, chat, and email; supports order processing; processes returns; assists visitors with in-person order pick-ups; and maintains customer records. The position requires five on-site days per week and a standard 40-hour workweek. The hourly pay rate is $18, with the rate determined based on overall skills and experience.

Requirements

• At least 1 year of experience in a customer service or client-facing role.
• Ability to lift, push, or pull up to 50+ lbs.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office and ability to learn new systems quickly.
• Ability to work on-site 5 days per week.
• Ability to work a standard 40-hour workweek.

Responsibilities

• Respond to customer inquiries via phone, chat, and email, handling questions and requests promptly and professionally.
• Support order processing from start to finish with accuracy and attention to detail.
• Receive, organize, and process product returns efficiently.
• Greet customers at the front desk and manage in-person order pick-ups.
• Maintain accurate and up-to-date customer records in the database.
• Deliver an exceptional customer experience with every interaction.
• Take on additional duties as needed to support business priorities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed