Customer Service Agent (Seasonal)

Adorama • Brooklyn, NY

3d • Onsite

About The Position

Printique is a premium photo printing lab that creates museum-quality prints and photo products using expert craftsmanship and modern printing technology. The Customer Service Agent supports customers throughout their experience, from responding to questions and helping process orders to managing returns and in-person order pick-ups. The role is seasonal, on-site five days per week, and expected to work a standard 40-hour week. Responsibilities may evolve, and the employee may be asked to take on additional duties as needed to support business priorities.

Requirements

• At least 1 year of experience in a customer service or client-facing role.
• Ability to lift, push, or pull up to 50+ lbs.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office and ability to learn new systems quickly.
• Available to work on-site five days per week.
• Able to work a standard 40-hour work week.

Responsibilities

• Respond to customer inquiries by phone, chat, and email, handling questions and requests promptly and professionally.
• Support order processing from start to finish with accuracy and attention to detail.
• Receive, organize, and process product returns efficiently.
• Greet customers at the front desk and manage in-person order pick-ups.
• Maintain accurate and up-to-date customer records in the database.
• Deliver an exceptional customer experience with every interaction.
• Take on additional duties as needed to support business priorities.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed