Seasonal Customer Care Agent

ITR Concession Co • Elkhart, IN

15h • Onsite

About The Position

The Seasonal Customer Care Agent provides customer support to ITRCC patrons through multiple communication channels, primarily helping customers manage their accounts. The position works in ITRCC’s open office alongside the administrative team and serves both internal and external customers. The schedule is Monday through Friday, 9:00 a.m. to 5:00 p.m. Eastern Time, in the office.

Requirements

• High school diploma or GED.
• Ability to type with speed and accuracy.
• Ability to communicate with others under stressful conditions.
• Ability to use common sense in making instant decisions.
• Ability to remember minute details.
• One to two years of experience in the customer service industry.
• Must pass a criminal background check.

Responsibilities

• Perform tasks safely, comply with internal and external safety requirements, support ITRCC’s safety culture, attend safety training, and complete required compliance training.
• Uphold ITRCC’s core values: Customer Service, Respect, Excellence, Stewardship, and Teamwork (CREST).
• Provide fast, friendly, and accurate information and assistance to internal and external customers by telephone, email, U.S. mail, and in person.
• Handle customer interactions within an average of five minutes.
• Assign proper disposition codes to customer interactions.
• Accurately enter data into customer accounts while ensuring PCI security standards.
• Use multi-channel communication software to interact with customers.
• Perform other duties as required.
• Maintain regular, reliable attendance.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED