Customer Care Agent

Jushi • Las Vegas, NV

5h

About The Position

The Customer Care Agent delivers customer and patient service by phone while educating clients about the company’s offerings. This role handles day-to-day phone support for patrons and patients, follows company policies and industry regulations, and provides accurate assistance in a high-volume call center environment. The position is suited to someone focused on customer care in the medical cannabis industry.

The listed pay is $17.50 per hour. Jushi offers benefit packages that may include medical, dental, vision, life, short- and long-term disability, flexible spending accounts, paid time off, paid holidays, and a 401(k).

Requirements

• High school diploma or GED.
• At least 2 years of experience in a call center setting.
• Excellent computer, language, and reasoning skills.
• Excellent ability to multitask over the phone.

Nice To Haves

• Associate or bachelor’s degree in any field.
• Bilingual in Spanish.

Responsibilities

• Adhere to the company mission statement and core values while maintaining high ethical standards and professionalism.
• Provide great customer care.
• Maintain and update customer information as needed.
• Professionally handle high-volume incoming customer inquiries and provide outstanding, accurate phone service by answering or resolving questions and concerns.
• Resolve and de-escalate situations.
• Maintain thorough knowledge of patient and member benefits, discounts, coupons, and promotions, and encourage medical guests to become members.
• Identify customer needs and proactively recommend additional products or services to enhance the customer experience and drive incremental sales.
• Promote and educate customers about the loyalty program to increase enrollment, engagement, and repeat business.
• Perform other job duties as assigned.

Benefits

• Benefit packages may include medical, dental, vision, life, short- and long-term disability, flexible spending accounts, paid time off, paid holidays, and a 401(k).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED