Tampa - Customer Service - Inbound (Remote)

Fagron•Tampa, FL

4d•Remote

About The Position

AnazaoHealth is seeking a Customer Service - Inbound team member to assist patients, organizations, sales, and the pharmacy. This remote role is scheduled Monday through Friday, 9:00 a.m. to 5:30 p.m.; the schedule and remote arrangement may change based on business needs. The position handles inbound and outbound calls, resolves escalated issues using company SOPs, and helps route work to appropriate pharmacy areas. The employee may also work at the pharmacy location when needed. The role requires protecting patient health information and maintaining a HIPAA-compliant work area.

Requirements

High school diploma or GED.
Proficiency with computer applications, including Microsoft Windows, Microsoft Office 365 Suite, and Microsoft Teams.
Ability to type accurately and efficiently.
Ability to communicate effectively in English, verbally and in writing.
Active/current Pharmacy Technician License.
Registration(s) required by the state in which the pharmacy is located.
Ability to provide a HIPAA-compliant work area.

Responsibilities

Protect the security of Protected Health Information in accordance with HIPAA requirements.
Answer incoming calls during the stated call hours of 8:00 a.m. to 5:30 p.m. EST; hours may change based on business needs.
Resolve escalated issues using AnazaoHealth’s standard operating procedures.
Make outbound calls and complete other Customer Service assignments as assigned.
Triage and route work to various work areas for confirmation.
Work at the pharmacy location as needed to meet business needs.