Domestic Inbound Customer Service

Expeditors • Hawthorne, CA

3d

About The Position

The Inbound Domestic Customer Service Agent coordinates and monitors domestic freight shipments from origin through final delivery. The role is a primary point of contact for customers, internal offices, and service providers, ensuring timely delivery, accurate shipment tracking, proactive communication, and quality customer service throughout the transportation process.

The position is scheduled Sunday through Thursday, 8:00 AM–5:00 PM. Occasional overtime may be required to meet operational demands. The role reports to a Supervisor and Manager.

Requirements

• High school degree or equivalent.
• Pass a background check.
• Be legally authorized to work in the United States and not require future employment visa sponsorship.
• Fluency in written and spoken English.
• Ability to work overtime in support of department needs.
• Ability to commute to Hawthorne, California.
• Comfort with numbers and basic mathematics.
• Comfort working in a professional business environment.

Nice To Haves

• Associate or undergraduate degree preferred.
• Good computer skills, including Word, Excel, and familiarity with PowerPoint.
• Ability to multitask and prioritize while remaining focused and organized.
• Proactive thought and action.
• Strong organizational skills and analytical ability with attention to detail.
• Effective interpersonal skills, including listening, comprehension, and clear, concise communication.
• Ability to work independently and collaboratively as part of a team.
• Willingness to assist with last-minute projects or help team members.
• Excellent written, verbal, and interpersonal communication skills.
• Strong work ethic and reliability.
• Experience working in a fast-paced, metrics-driven environment.
• Strong sense of urgency, customer-first mindset, problem-solving and critical-thinking skills, dependability, and accountability.

Responsibilities

• Coordinate and monitor domestic shipments from pickup through final delivery.
• Provide shipment status updates and proactively communicate delays or service issues.
• Track and trace shipments to ensure service commitments and KPIs are met.
• Work with carriers, service providers, and Expeditors offices to resolve exceptions.
• Follow customer Standard Operating Procedures (SOPs).
• Escalate service failures and shipment issues when necessary.
• Review shipment documentation for accuracy and completeness.
• Support onboarding of new customers and implementation of SOP updates.
• Answer customer inquiries by phone and email professionally and promptly.
• Develop customer relationships through consistent communication and problem resolution.
• Anticipate customer needs and provide proactive shipment updates.

Benefits

• Paid vacation, holiday, and sick time.
• Medical, prescription drug, dental, and vision health plans.
• Life and long-term disability insurance.
• 401(k) retirement savings plan (US only).
• Employee stock purchase plan.
• Training and personnel development program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED