Inbound Customer Service & Dispatch Specialist
About The Position
Infinity is hiring an Inbound Customer Service & Dispatch Specialist to serve as a first point of contact for consumers, haulers, and fleet businesses seeking emergency roadside assistance. The role involves listening empathetically, coordinating roadside service providers, solving problems in real time, and ensuring customers feel supported. The position is onsite and part-time, with several available afternoon shift schedules. Pay is $14 per hour, with same-day pay opportunities through PayActiv. Infinity describes its workplace as collaborative and growth-focused, with paid training, ongoing coaching, opportunities for advancement, and a casual dress code.
Requirements
- Type at least 25 words per minute accurately.
- Strong verbal and written communication skills, with the ability to show empathy and remain composed.
- A service-oriented mindset and genuine interest in helping people in urgent situations.
- Experience in a fast-paced, high-volume environment such as a call center, dispatch, hospitality, or a similar setting.
- Comfort using CRM systems, mapping tools such as Google Maps, and dispatch software.
- Ability to provide real-time updates to customers, providers, and clients throughout dispatch.
- At least 6 months of customer service experience.
- An onsite technical assessment is required.
Nice To Haves
- High school diploma or equivalent preferred.
Responsibilities
- Listen actively, demonstrate empathy, and guide customers through emergency situations.
- Dispatch roadside service providers quickly and accurately.
- Remain calm and solve problems under pressure, delivering effective real-time solutions.
- Resolve issues, answer inquiries, and provide exceptional customer service.
- Accurately document interactions and communicate clearly with customers, providers, and clients.
- Adapt to diverse call types, changing priorities, and multiple technology platforms.
- Provide real-time updates to customers, providers, and clients during the dispatch process.
Benefits
- Same-day pay opportunities through PayActiv.
- Clear paths for advancement and a promote-from-within philosophy.
- Paid training, ongoing coaching, and continuous development.
- Medical, dental, vision, and other benefits for full-time employees.
- Casual dress code, a fun break room, and team activities and events.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
