Dispatch/Customer Service

Wedgworth's Inc.•Moore Haven, FL

About The Position

The Dispatch / Customer Service role supports daily logistics, dispatching, customer communication, and administrative operations within a fertilizer distribution and blending operation. It serves as a central point of communication among customers, drivers, sales staff, operations personnel, maintenance teams, and management to support efficient scheduling, routing, product delivery, and customer service. The role requires organization, attention to detail, professionalism, and the ability to manage multiple priorities in a fast-paced environment while maintaining accurate operational documentation. The position reports directly to the Director of Logistics. It is responsible for complying with company policies and applicable federal, state, and local regulations related to transportation, logistics, workplace safety, environmental compliance, agricultural operations, and customer service. The description is not an employment contract and may be modified at the employer’s discretion. Wedgworth’s, Inc. maintains a drug-free workplace and is an Equal Opportunity Employer.

Requirements

Strong customer service, communication, and interpersonal skills.
Ability to work under pressure and manage multiple tasks simultaneously.
Dependable attendance, punctuality, and professional conduct.
Strong organizational and problem-solving abilities.
Ability to adapt to changing schedules and operational priorities.
Ability to quickly learn company software and logistics systems.
Ability to work collaboratively in a team-oriented environment.
Valid driver’s license and ability to maintain an acceptable driving record.
Ability to lift up to 50 pounds as operational duties may require.
Compliance with company policies and applicable regulations, including FMCSA, DOT, OSHA, EPA, DEP, and FDACS requirements related to transportation, logistics, workplace safety, environmental compliance, agricultural operations, and customer service.

Nice To Haves

Familiarity with fertilizer operations, agricultural products, or logistics operations.
Familiarity with FDACS sampling procedures and DOT transportation regulations.

Responsibilities

Answer and manage incoming calls from customers, drivers, sales personnel, vendors, and internal staff.
Accurately and promptly document and communicate operational, customer, and delivery information.
Operate and manage multi-line telephone systems, cellular communications, and dispatch communications.
Coordinate with supervisors, operations personnel, maintenance staff, and management to resolve issues and support daily operations.
Schedule, route, and prioritize deliveries based on operational demands, customer needs, and driver availability.
Monitor and update order systems, delivery schedules, and logistics tracking systems.
Use company software to direct loads to appropriate blending or loading facilities based on material requirements.
Maintain accurate delivery tickets, state sample logs, operational records, visitor logs, and related documentation.
Respond to customer inquiries about products, deliveries, schedules, and service issues.
Ensure customers, drivers, and contractors have access to SDS documentation, required forms, and operational information.
Assist with incident reporting and document and report incidents according to company procedures.
Collaborate with maintenance personnel, operations staff, IT personnel, and independent contractors to support logistics and operational efficiency.
Assist with administrative duties, errands, deliveries, and other assignments as directed by management.
Maintain professionalism and responsiveness, including occasional communications outside normal business hours as operational needs require.
Comply with company policies and applicable federal, state, and local regulations relevant to the role.
Provide operational support as assigned by the Director of Logistics.