Bilingual Dispatch & Customer Service Representative

Ozinga Bros, Inc.•Chicago, IL

4d•Onsite

About The Position

The bilingual Dispatch & Customer Service Representative is primarily responsible for coordinating the timely delivery of concrete from plant locations to job sites according to customer requests and expectations while using the most efficient and cost-effective processes possible. This position involves computerized dispatching of company trucks and tendering of loads to outside trucking companies.

Requirements

Minimum 3 years of work experience required, preferably in the concrete or construction industry
Familiarity with dispatch systems is a plus.
Strong multitasking, math, and communication skills are essential
Must be comfortable working independently in a fast-paced environment.
Ability to speak/write in both Spanish and English

Nice To Haves

preferably in the concrete or construction industry
familiarity with dispatch systems is a plus

Responsibilities

Coordinate the timely and cost-effective dispatch of concrete deliveries by scheduling company trucks and communicating with outside carriers as needed.
Provide excellent customer service by receiving and entering orders, confirming delivery details, and offering product suggestions to enhance performance.
Monitor and adjust delivery schedules in real time to ensure maximum efficiency and customer satisfaction while minimizing delays and downtime.
Communicate regularly with drivers, plant managers, and operations teams to resolve issues and maintain smooth delivery operations.
Ensure compliance with DOT regulations and company policies related to driver hours, vehicle usage, and safety standards.