Inbound Customer Care Agent: Opportunity to Transition to Remote
About The Position
ContactUs Communications is hiring an Inbound Customer Care Agent to support health care providers, including hospitals, physician offices, dental offices, and other health care organizations. The position starts onsite at the Grindstone, Pennsylvania location, with the possibility of transitioning to remote work after demonstrating consistent performance and meeting established work-from-home eligibility requirements. Remote work is not guaranteed upon hire. The agent answers inbound calls and assists callers with payment inquiries, transaction details, account updates, and website support such as password resets and navigation. The role involves ensuring customer and account information is accurate and providing friendly, efficient service while handling approximately 60–70 inbound calls per day. Training is scheduled Monday through Friday, 9:00 a.m.–5:30 p.m. EST. Regular work is Monday through Friday, with no weekends. Operating hours are 8:00 a.m.–7:00 p.m. EST, and agents work assigned eight-hour shifts within that window, including shifts that may end as late as 7:00 p.m. EST. The training start date is November 9, 2026.
Requirements
- Be at least 18 years old.
- Have a high school diploma or GED.
- Be comfortable using Microsoft Office.
- Type at least 25 words per minute.
- Communicate strongly both over the phone and in writing.
- Be patient, empathetic, positive, and professional.
- Be reliable, organized, and ready to learn.
- Be comfortable working in a fast-paced customer service environment.
- Have flexibility to work any assigned eight-hour shift within operating hours of 8:00 a.m.–7:00 p.m. EST, including shifts ending as late as 7:00 p.m. EST.
Nice To Haves
- Knowledge of HIPAA; it is a plus but not required.
Responsibilities
- Answer inbound calls professionally and positively.
- Assist with payment inquiries, transaction details, and account updates.
- Provide website support, including password resets and navigation assistance.
- Ensure customer and account information is accurate.
- Deliver friendly, efficient, and helpful service.
- Handle approximately 60–70 inbound calls per day.
Benefits
- Paid training.
- Paid time off.
- Medical coverage.
- Dental coverage.
- Vision coverage.
- 401(k) plan.
- Opportunities for growth and advancement.
- Opportunity to transition to remote work based on eligibility and performance.
- No weekend work.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
