Inbound Business Development Representative

Fullbay•Phoenix, AZ

About The Position

The Inbound Business Development Representative connects Fullbay with prospective heavy-duty repair shops and turns inbound leads into sales opportunities. Reporting to the Director of Business Development, the representative responds to demo requests within defined SLA windows, follows up with reassigned and other engaged leads, qualifies prospects, and schedules demos for Account Executives. The role owns assigned leads from first contact through conversion and contributes to rebuilding the BDR organization as an AI-first team. The position is suited to someone with one to two years of customer-facing experience and measurable goals. Success involves responding quickly to inbound leads, completing cadences unless a lead meets documented disqualification criteria, keeping accurate Salesforce notes, meeting daily activity targets, and meeting or exceeding monthly goals for completed qualified demos and closed-won revenue. The representative uses coaching, call reviews, metrics, and AI-first workflows to improve talk tracks and objection handling. This is a fast-paced, performance-measured role that requires timely outreach and composure under pressure.

Requirements

Minimum GED, high school diploma, or equivalent; a college degree is not required.
One to two years of hands-on experience in a customer-facing role with measurable goals, such as sales, sales development, customer service, retail, cellular sales, call center, hospitality, education, recruiting, military, or skilled trades.
A track record that can be described with numbers, such as targets, rankings, or customer scores met or exceeded.
Strong verbal and written communication, including persuasive communication by phone, email, or in person.
Curiosity and discovery skills, including thoughtful questioning, attentive listening, and use of a structured qualification framework.
Resilience and composure under pressure and rejection.
Coachable and data-driven, with the ability to review calls and metrics, act on feedback, and work toward monthly goals.
Comfort with online meeting and web conferencing software, CRMs, and sales engagement tools such as Salesforce; Fullbay will provide training on its stack.
Working knowledge of Google Workspace or similar web-based tools and ability to learn new technology quickly.
Openness to changing and improving processes, including adopting AI-first ways of working.
Strong organization and time-management skills and ability to work independently in a fast-paced SaaS environment.
Demonstrated success and overachievement in a work- or school-based setting.
Self-starter with a positive attitude, confidence, and desire to excel.
Team player able to juggle multiple priorities and contribute to others’ performance.
Ability to meet the role’s physical demands, including regularly sitting at a desk, using hands to operate a keyboard and telephone, and lifting or moving up to 10 pounds.
Ability to reach, walk, and communicate effectively through speaking and listening; close and color vision and ability to adjust focus are required.

Responsibilities

Respond to inbound leads by phone and email within defined SLA windows.
Manage inbound channels, including the inbound phone line, Facebook leads, and demo request submissions.
Speak with shop owners and managers, ask discovery questions, and learn what each shop needs.
Qualify prospects according to Fullbay’s criteria and schedule demos with Account Executives.
Own assigned leads, including reassigned and other engaged leads that require timely outreach.
Follow up with nonresponsive leads through multi-touch cadences and complete each cadence unless documented disqualification criteria are met.
Research accounts and personalize outreach to each shop’s business.
Maintain lead status notes, activity, and next steps in Salesforce.
Collaborate with Inbound Account Executives on handoffs, demo alignment, and pipeline consistency.
Maintain a minimum of 75 dials per day.
Meet or exceed monthly goals for completed qualified demos and closed-won revenue.
Use AI-first workflows to test responses, talk tracks, and objection handling, and share effective approaches with the team.
Attend weekly coaching sessions, 1:1s, floor syncs, and training with the methodology coach; review call recordings and metrics and act on feedback.
Share prospect feedback with Sales and Marketing to improve lead quality and messaging.
Stay informed about Fullbay product updates and customer pain points.
Follow Fullbay’s rules of engagement and lead SLAs.
Adhere to confidentiality and compliance regulations.
Perform other duties as assigned.