In-Store Shopping Clerk

Sprouts Farmers Market•Ellicott City, MD

6d•Onsite

About The Position

The In-Store Shopping Clerk works in the store to shop for and fulfill customers’ online orders using a mobile device equipped with the Instacart Shopper App. The role focuses on excellent customer service, product quality and freshness, communicating order changes and substitutions, and processing transactions through the in-store POS system. The clerk also serves as an online ambassador, answering questions about delivery, the Instacart platform, and the benefits of the service. The position may also assist with stocking shelves, filling frozen food bins, and maintaining store cleanliness and presentation.

Requirements

Be at least 21 years of age.
Have a high school diploma or equivalent.
Demonstrate outgoing, friendly behavior and a positive attitude, with the ability to interact positively with customers.
Have good communication skills and the ability to take direction and participate in a team environment.
Be able to operate front-end equipment, including a register, calculator, and scanner.
Be able to stand, walk, and bend throughout the workday.
Be able to maneuver a utility cart holding 20 lbs., requiring a force of up to 35 lbs., for up to 2 hours and a distance of up to 20 feet.
Be able to walk up to 3 miles in an 8-hour shift.

Responsibilities

Shop for and fulfill customers’ online orders in-store using a mobile device equipped with the Instacart Shopper App.
Provide excellent customer service by selecting fresh, high-quality products and substituting potential out-of-stock items.
Communicate necessary changes to customer orders.
Process order transactions using the in-store POS system.
Answer questions about order delivery, the Instacart platform, and the benefits of the service.
May assist with stocking shelves, filling frozen food bins, and maintaining the cleanliness and presentation of the store.
Perform other related duties as assigned.

Benefits

Competitive pay
Sick time plan
Vacation accrual plan
Opportunities for career growth
15% discount on purchases at Sprouts for the employee and one other household family member
Flexible schedules
Employee Assistance Program (EAP)
401(k) retirement savings plan with company match
Company-paid life insurance
Contests and appreciation events
Bonus based on company and/or individual performance (eligibility requirements may apply)
Medical, dental, and vision coverage (eligibility requirements may apply)
Health Savings Account with company match (eligibility requirements may apply)
Pre-tax Flexible Spending Accounts for healthcare and dependent care (eligibility requirements may apply)
Company-paid short-term disability coverage (eligibility requirements may apply)
Paid parental leave for mothers and fathers (eligibility requirements may apply)
Paid holidays (eligibility requirements may apply)
DailyPay access for eligible employees to transfer earned pay