In-Room Dining Supervisor - Full-time
About The Position
Black Desert Resort’s In-Room Dining Supervisor oversees daily in-room dining operations and helps deliver timely, accurate food and beverage service to guest rooms. The role supervises and supports IRD team members, maintains service standards, and ensures guest interactions meet the resort’s ultra-premium hospitality expectations. It combines operational oversight with hands-on service support to promote efficiency, quality, and guest satisfaction. The position is onsite at Black Desert Resort and is year-round, full-time. Pay is $18 per hour plus a portion of service charges.
Requirements
- Minimum of 2–3 years of food and beverage experience, preferably in room service or upscale dining.
- Strong knowledge of service standards and guest experience expectations.
- Proficiency with POS systems and guest billing processes.
- Strong communication, leadership, and problem-solving skills.
- Ability to multitask and manage a fast-paced environment.
- Ability to work flexible hours, including mornings, evenings, weekends, and holidays.
Nice To Haves
- Previous supervisory or leadership experience.
Responsibilities
- Oversee daily in-room dining operations, ensuring timely and accurate delivery of orders.
- Supervise, coach, and support IRD servers and support staff.
- Ensure orders are prepared, presented, and delivered according to resort standards.
- Monitor service flow, timing, and order accuracy.
- Assist with order taking, POS entry, and guest communication as needed.
- Ensure proper setup of trays, carts, and in-room service standards.
- Oversee billing accuracy, guest folio postings, and cash handling procedures.
- Handle guest inquiries, special requests, and service recovery professionally.
- Conduct pre-shift briefings and communicate daily priorities and updates.
- Maintain cleanliness and organization of IRD service areas and equipment.
- Support inventory management, ordering, and supply levels.
- Ensure compliance with food safety, sanitation, and service standards.
- Partner with culinary and front office teams to support seamless service delivery.
- Support scheduling, labor management, and productivity goals.
- Step into operational roles during peak periods to support the team.
- Uphold Black Desert Resort’s ultra-premium hospitality standards.
- Perform other duties as assigned.
Benefits
- Health insurance
- Retirement plans
- Employee dining room
- Paid time off
- Resort perks
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
