In-Room Dining Supervisor - Full-time

Black Desert Resort • Ivins, UT

1d • Onsite

About The Position

The In-Room Dining Supervisor oversees daily in-room dining operations at Black Desert Resort, ensuring orders are delivered accurately and on time and that service meets the resort’s ultra-premium hospitality standards. The role provides hands-on leadership and direct service support while maintaining operational efficiency, quality, and guest satisfaction. It supervises IRD team members and coordinates with culinary and front office teams to support seamless service.

Requirements

• Minimum of 2–3 years of food and beverage experience, preferably in room service or upscale dining.
• Strong knowledge of service standards and guest experience expectations.
• Proficiency with POS systems and guest billing processes.
• Strong communication, leadership, and problem-solving skills.
• Ability to multitask and manage a fast-paced environment.
• Ability to work flexible hours, including mornings, evenings, weekends, and holidays.

Nice To Haves

• Previous supervisory or leadership experience.

Responsibilities

• Oversee daily in-room dining operations, ensuring timely and accurate delivery of orders.
• Supervise, coach, and support IRD servers and support staff.
• Ensure orders are properly prepared, presented, and delivered according to resort standards.
• Monitor service flow, timing, and order accuracy.
• Assist with order taking, POS entry, and guest communication as needed.
• Ensure proper setup of trays, carts, and in-room service standards.
• Oversee billing accuracy, posting to guest folios, and cash handling procedures.
• Handle guest inquiries, special requests, and service recovery professionally.
• Conduct pre-shift briefings and communicate daily priorities and updates.
• Maintain cleanliness and organization of IRD service areas and equipment.
• Support inventory management, ordering, and supply levels.
• Ensure compliance with food safety, sanitation, and service standards.
• Partner with culinary and front office teams to ensure seamless service delivery.
• Support scheduling, labor management, and productivity goals.
• Step into operational roles during peak periods to support the team.
• Uphold Black Desert Resort’s ultra-premium hospitality standards.
• Perform other duties as assigned.

Benefits

• Health insurance
• Retirement plans
• Employee dining room
• Paid time off
• Resort perks

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed