In Room Dining

Conrad Hotels and Resorts•Nashville, TN

20h•Onsite

About The Position

In Room Dining Server is responsible for creating the overall dining experience for our guests. The role will be accountable for interacting with guests, taking food & beverage orders as well as ensuring an exceptional guest experience. Conrad Nashville offers luxurious accommodations and exceptional service in the ever-evolving Nashville hospitality industry. Join our dynamic team, learn and grow in a culture of collaboration. Our priority is your well-being, which is why we offer competitive compensation packages, healthcare insurance, 401k plans, and team member discounts. Living and working in Nashville provides access to diverse cultural attractions, entertainment venues and culinary experiences. At Conrad Nashville, you can make a positive impact and be part of a world-class hospitality brand. Join us and discover all that we have to offer.

Requirements

2+ years of experience in a hotel, restaurant, or catering facility of similar caliber preferred.
Experience in fast paced, high volume atmosphere.
Good organizational and communication skills.
Ability to obtain & maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures.
Excellent customer service skills.
Ability to read, write & speak fluent English.

Responsibilities

Greet guest in a positive, friendly manner and make them feel welcome upon seating.
Guide guest through all phases of their experience at the restaurant.
Consistently follow sequence of service utilizing all proper procedures standardized by management.
Rotate to other Food & Beverage outlets/venues, as necessary.
Maintain table cleanliness utilizing silent table approach.
Itemized bills correctly and efficiently secure payment.
Ensure table side food service and quality presentation.
Maintain cleanliness and stock of assigned sections, side stations, tables and POS stations.
Anticipate the guests’ needs and respond appropriately with a sense of urgency.
Review identification of customers to verify they are of legal drinking age.
Maintain level of professionalism that will make guest want to return.
Exhibit proper knowledge, selling techniques of all menu items; food, non-alcoholic beverages and alcoholic beverages.
Deliver food & beverages, including alcoholic options to guests.
Provide proper communication and promptly resolve guest issues.
Obtain and maintain position-specific licensing.
Work as a team, assisting all guests’ needs and inquiries.
Ensure all Conrad Nashville core values as well as property and department standards are implemented and applied.
Bid farewell to guests, using guest’s name when known and encourage them to return.
Other duties as assigned.
Receiving orders, preparing orders and delivering items to guestrooms in an attentive, courteous and efficient manner.