Room Service - In Room Dining Server

The Dewberry Charleston•Charleston, SC

2d•Onsite

About The Position

The In Room Dining Server is responsible for delivering food and beverage service to hotel guests in accordance with The Dewberry’s upscale service standards, food handling procedures, and policies. The role includes taking and entering guest orders, preparing and delivering orders, processing payments or room charges, maintaining the dining station, and addressing guest needs and complaints. The position is part of the Food & Beverage department and reports to the Food & Beverage Manager.

Requirements

High school diploma or GED.
One year of food and beverage experience.
Knowledge of safe food handling procedures.
Ability to handle difficult situations and patrons.
Ability to multitask and complete assigned tasks.
Excellent verbal and written communication skills.
Dependable work ethic and positive attitude.
Punctuality and regular, reliable attendance.
Ability to work nights, weekends, and holidays.
Ability to work in a hot, humid, and noisy environment.
Ability to stand and walk for extended periods.
Ability to push, pull, and lift up to 50 pounds.

Responsibilities

Perform pre- and post-shift duties.
Take guest orders by telephone and use upselling techniques to maximize profitability.
Maintain complete knowledge of food and beverage menu items, including ingredients, preparation, and garnishments.
Recommend daily specials and menu items based on guest interests.
Enter food and beverage orders in the Point-of-Sale system and notify the kitchen of special requests.
Prepare delivery trays and room service carts with appropriate condiments, silverware, linens, glasses, and utensils, and check orders for completeness before leaving the kitchen.
Deliver food and beverages efficiently in accordance with The Dewberry’s service standards and food handling procedures.
Verify bills and present them to guests for signature upon delivery.
Handle cash, credit card payments, and room charges according to company standards, policies, and procedures.
Check guest satisfaction and replenish items as needed.
Remove soiled trays from hallways or elevator landings and take them to the dishwashing station.
Keep the In-Room Dining station clean, organized, and sanitary.
Run food to other outlets as needed.
Resolve guest complaints and escalate issues to management as necessary.
Turn in daily shift receipts to the Manager on Duty.
Follow local and state laws and company policies and procedures for serving alcoholic beverages.