In Room Dining Coordinator

Four Seasons Hotels and Resorts • Boston, MA

11d • $32 • Onsite

About The Position

This role is for an In Room Dining Coordinator at the Four Seasons Hotel One Dalton Street, Boston. The position is part of the Food & Beverage team and requires individuals who are passionate about hospitality and possess a keen attention to detail. The coordinator will be responsible for processing guest orders, communicating with the kitchen, coordinating deliveries, and ensuring guest satisfaction.

Requirements

• High School education or equivalent experience.
• Minimum 1-year food service or related work.
• Speaking, writing and reading English is required.
• Positive attitude and willing to learn is must.
• Must already be legally permitted to work in the United States. Applicants without valid work authorization for the United States will not be considered.

Responsibilities

• Answer telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest’s order according to Four Seasons Standards.
• Describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of each item’s, origin, taste, and preparation methods.
• Communicate guest orders including any special needs or requests to the kitchen using the hotel’s point-of-sales system.
• Check completed kitchen orders with the guest’s original order.
• Coordinate delivery of items to the guestroom by Room Service Servers in a timely manner to ensure proper food quality.
• Properly and accurately close guest checks; record guest charges and gratuities.
• Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.
• Coordinate amenity deliver by ensuring that all requests are received, filed, ordered from kitchen and delivered in a prompt and accurate fashion.
• Ability to work, weekend, nights and holidays.

Benefits

• Hourly Rate: $32.16
• ZERO-COST Medical, Dental and Vision Insurance for you and your eligible dependents, after 30 days
• Complimentary Life insurance
• MATCHED 401(k) Retirement Plan after 1 year
• Employee Travel program after 6 months around the world
• COMPLIMENTARY daily Employee Meals
• DISCOUNTED Parking and Public Transportation
• COMPLIMENTARY Uniform Laundry
• ROBUST TIME OFF PLAN: Paid Time Off, Holidays, Personal Days, Floating Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED