In-House Tailor

Indochino Showroom • Boston, MA

5d

About The Position

The In-House Tailor performs garment alterations in accordance with Indochino’s guidelines and service standards while providing customers with knowledgeable advice about products, fit, and lead times. The role requires applied tailoring expertise and knowledge of fabrics, styling, manufacturing techniques, garment construction, and men’s suiting. The tailor supports a customer-focused showroom experience, maintains quality and productivity standards, records completed alterations, and coordinates with external alterations vendors when needed.

The position also includes garment pressing, steaming, and spot cleaning; handling rush orders and escalated requests; identifying quality concerns; educating customers and showroom staff about proper fitting; and maintaining equipment and supplies. The tailor may assist with customer fittings during busy periods at the manager’s discretion.

Requirements

• High level of applied tailoring skills.
• Knowledge and ability to complete all alterations needed in store.
• Ability to bridge communication between showroom staff and tailors.
• Ability to multitask, prioritize, and work within tight deadlines.
• Strong desire and aptitude to develop, learn, and grow through hands-on experience.
• Ability to communicate clearly and interact with customers and coworkers in a personable, professional manner.
• High level of ownership, accountability, and initiative.
• Flexibility to work retail schedules, including weekends, evenings, and holidays.
• Desire to work in a fast-paced environment guided by iterative learning and team engagement.
• Excellent organizational, interpersonal, and time-management skills.
• Ability to move throughout the store; lift up to 10 pounds; and stoop, kneel, crouch, twist, stand, and reach with arms.

Nice To Haves

• Proficiency in Word, Excel, or Google Docs.
• A strong design sense and trend awareness across all fields.
• Previous experience in fashion retail.

Responsibilities

• Perform and complete alterations according to Indochino’s guidelines and service standards.
• Advise customers about products and calculate lead times to manage expectations.
• Press, steam, and spot clean garments or merchandise as necessary.
• Follow quality-control guidelines and inspect garments.
• Meet or exceed productivity expectations, with a minimum of 300 units per month, and respond to every request in a timely manner.
• Complete rush orders, special requests, and escalated situations.
• Maintain accurate records of completed alterations using the tools provided.
• Coordinate alterations completed by the alterations vendor and resolve potential issues with the vendor.
• Build customer relationships to encourage loyalty and brand advocacy.
• Identify and communicate possible quality discrepancies from the factory or vendors.
• Assist with customer fittings during high-traffic showroom situations at the manager’s discretion.
• Educate customers and showroom personnel on proper fitting techniques.
• Resolve alterations-related customer service issues or complaints and escalate unresolved situations as appropriate.
• Maintain equipment through preventative care and report damage or broken equipment immediately.
• Communicate supply needs to the Alterations Specialist to ensure supplies remain available.

Benefits

• Growth opportunities and opportunities to advance within the company.
• Collaborative work environment with supportive team members.
• Opportunity to contribute to a growing retail department and help shape the future of Indochino.
• Opportunity to deliver customer-focused service and memorable experiences.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed