In-House Tailor

Indochino • Miami, FL

2h

About The Position

The In-House Tailor completes garment alterations according to Indochino’s guidelines and service standards while advising customers on products and lead times. The role requires strong knowledge of garment fitting, fabrics, styling, manufacturing techniques, garment construction, and men’s suiting, along with a customer-focused approach to the brand. The tailor presses, steams, and spot-cleans garments, follows quality-control and inspection procedures, and meets a minimum expected productivity of 300+ units per month. The position also maintains alteration records, coordinates work with alteration vendors, handles rush orders and customer issues, supports fittings during busy periods, and educates customers and showroom staff on fitting techniques. The tailor monitors equipment and supplies and communicates quality concerns and maintenance needs.

Requirements

• High level of applied tailoring skills.
• Knowledge and ability to complete all alterations needed in store.
• Ability to bridge communication between showroom staff and tailors.
• Ability to multitask, prioritize, and work within tight deadlines.
• Strong desire and aptitude to develop, learn, and grow through hands-on experience.
• Ability to communicate clearly and interact with customers and coworkers in a personable, professional manner.
• High level of ownership, accountability, and initiative.
• Flexibility to work retail schedules, including weekends, evenings, and holidays.
• Desire to work in a fast-paced environment guided by iterative learning and team engagement.
• Excellent organizational, interpersonal, and time-management skills.
• Ability to move throughout the store; lift up to 10 pounds; stoop, kneel, crouch, twist, stand, and reach with arms.

Nice To Haves

• Proficiency in Word, Excel, or Google Docs is a definite asset.
• A strong design sense and trend awareness across all fields.
• Previous experience in fashion retail is an advantage.

Responsibilities

• Perform and complete alterations according to Indochino’s guidelines and service standards.
• Advise customers on products and calculate lead times to manage expectations accurately.
• Press, steam, and spot-clean garments or merchandise as needed.
• Follow quality-control guidelines and inspect garments.
• Meet or exceed productivity expectations, including a minimum of 300+ units per month, and respond to requests promptly.
• Complete rush orders and special requests and address escalated situations.
• Maintain accurate records of completed alterations using the tools provided.
• Coordinate alterations performed by vendors and work with them to resolve issues.
• Cultivate customer relationships to encourage loyalty and brand advocacy.
• Identify and communicate potential quality discrepancies from factories and vendors.
• Assist with customer fittings during high-traffic showroom situations at the manager’s discretion.
• Educate customers and showroom personnel on proper fitting techniques.
• Resolve alterations-related customer service issues and complaints, escalating unresolved situations as appropriate.
• Ensure preventative maintenance of equipment and promptly report damaged or broken equipment.
• Communicate supply needs to the Alterations Specialist to ensure supplies are available.

Benefits

• Growth opportunities and opportunities to advance within the company.
• Collaborative environment with supportive team members.
• Opportunity to contribute to a growing retail department and help shape the future of Indochino.
• A company focus on exceptional customer service and memorable customer experiences.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed