In-House Tailor

Indochino • Boston, MA

2h • $20 - $25

About The Position

The In-House Tailor performs alterations in accordance with Indochino’s guidelines and service standards, advises customers on products and lead times, and supports a high-quality customer experience. The role requires strong knowledge of garment fitting, fabrics, styling, manufacturing techniques, garment construction, and men’s suiting. The tailor also presses, steams, and spot-cleans garments; conducts quality checks; records completed alterations; and coordinates with alteration vendors to resolve issues.

The position includes completing rush orders and special requests, helping with customer fittings during busy periods at the Showroom at the Manager’s discretion, educating customers and Showroom personnel on fitting techniques, and resolving service issues. The tailor is expected to meet or exceed a minimum productivity level of 300 units per month, maintain equipment, report equipment problems, and communicate supply needs to the Alterations Specialist. The posting describes this as an entry-level management role with growth opportunities.

Requirements

• High level of applied tailoring skills.
• Knowledge and ability to complete all alterations needed in store.
• Ability to bridge communication between Showroom staff and tailors.
• Ability to multitask, prioritize, and work within tight deadlines.
• Desire and aptitude to develop, learn, and grow through hands-on experience.
• Ability to communicate clearly and interact with customers and coworkers in a personable, professional manner.
• High level of ownership, accountability, and initiative.
• Flexibility to work retail schedules, including weekends, evenings, and holidays.
• Excellent organizational, interpersonal, and time-management skills.
• Ability to move throughout the store, lift up to 10 pounds, stoop, kneel, crouch, twist, stand, and reach with arms.

Nice To Haves

• Proficiency in Word, Excel, or Google Docs is a definite asset.
• Strong design sense and trend awareness across all fields.
• Previous experience in fashion retail is an advantage.
• Desire to work in a fast-paced environment guided by iterative learning and team engagement.

Responsibilities

• Perform and complete alterations according to Indochino’s guidelines and service standards.
• Advise customers on products and calculate lead times to manage expectations accurately.
• Press, steam, and spot-clean garments or merchandise as necessary.
• Follow quality control guidelines and inspect garments.
• Meet or exceed the expected minimum productivity level of 300 units per month and respond to requests in a timely manner.
• Complete rush orders, special requests, and escalated situations.
• Maintain accurate records of completed alterations using the tools provided.
• Coordinate alterations completed by the vendor and work with the vendor to resolve potential issues.
• Cultivate customer relationships to encourage loyalty and brand advocacy.
• Identify and communicate potential quality discrepancies from the factory or vendors.
• Assist with customer fittings during high-traffic situations at the Showroom at the Manager’s discretion.
• Educate customers and Showroom personnel on proper fitting techniques.
• Resolve alteration-related customer service issues or complaints and escalate unresolved situations as appropriate.
• Ensure preventative maintenance of equipment and immediately report damaged or broken equipment.
• Communicate supply needs to the Alterations Specialist to ensure supplies are available.

Benefits

• Growth opportunities and opportunities to advance within the company.
• Collaborative environment with supportive team members.
• Opportunity to contribute to a growing retail department and help shape the future of Indochino.
• Customer-focused workplace that values exceptional service and empowers the team to deliver memorable experiences.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed