In-House Tailor

Indochino • Boston, MA

11h • $20 - $25

About The Position

The In-House Tailor completes in-store garment alterations in accordance with Indochino’s guidelines and service standards. The role provides customers with advice on products and lead times, supports fitting and alteration-related service needs, and helps maintain quality across garments and vendor work. The tailor uses provided tools to record completed alterations, coordinates with alteration vendors, and communicates supply and equipment needs. This position also helps educate customers and showroom personnel on fitting techniques and contributes to customer loyalty through a professional, customer-centric experience.

Requirements

• High level of applied tailoring skills.
• Knowledge and ability to complete all alterations needed in store.
• Ability to bridge communication between showroom staff and tailors.
• Ability to multitask, prioritize, and work within tight deadlines.
• Strong desire and aptitude to develop, learn, and grow through hands-on experience.
• Ability to communicate clearly and interact with customers and coworkers in a personable, professional manner.
• High level of ownership, accountability, and initiative.
• Flexibility to work retail schedules, including weekends, evenings, and holidays.
• Desire to work in a fast-paced environment guided by iterative learning and team engagement.
• Excellent organizational, interpersonal, and time-management skills.
• Ability to move throughout the store, lift up to 10 pounds, stoop, kneel, crouch, twist, stand, and reach with arms.

Nice To Haves

• Proficiency in Word, Excel, or Google Docs is a definite asset.
• A strong design sense and trend awareness across all fields.
• Previous experience in fashion retail is an advantage.

Responsibilities

• Perform and complete alterations according to Indochino’s guidelines and service standards.
• Advise customers on products and calculate lead times to manage expectations accurately.
• Press, steam, and spot clean garments or merchandise as needed.
• Follow quality-control guidelines and inspect garments.
• Meet or exceed productivity expectations, including a minimum of 300 units per month, and respond to requests in a timely manner.
• Complete rush orders and special requests, and handle escalated situations.
• Maintain accurate records of completed alterations using the tools provided.
• Coordinate alterations performed by vendors and work with them to resolve issues.
• Cultivate customer relationships to encourage loyalty and brand advocacy.
• Identify and communicate possible quality discrepancies from factories and vendors.
• Assist with customer fittings during busy showroom periods at the manager’s discretion.
• Educate customers and showroom personnel on proper fitting techniques.
• Resolve alteration-related customer service issues or complaints and escalate unresolved situations as appropriate.
• Maintain equipment preventatively and immediately report damaged or broken equipment.
• Communicate supply needs to the Alterations Specialist to ensure supplies remain available.

Benefits

• Growth opportunities and opportunities to advance within the company.
• Collaborative environment with supportive team members.
• Opportunity to contribute to a growing retail department and help shape the future of Indochino.
• A company focus on exceptional customer service and memorable customer experiences.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed