In-House Tailor

Indochino Showroom • Boston, MA

13d

About The Position

The In-House Tailor performs garment alterations in accordance with Indochino’s guidelines and service standards, advises customers on products and lead times, and helps ensure a strong customer experience. The role requires applied tailoring expertise and knowledge of garment fit, fabrics, styling, manufacturing techniques, construction, and men’s suiting. The tailor also supports quality control, tracks completed alterations, coordinates with external alterations vendors, maintains equipment and supplies, and helps customers and showroom personnel understand proper fitting techniques.

The position is expected to meet or exceed productivity levels, with at least 300 units per month expected. It includes responding promptly to requests, handling rush orders and escalations, resolving customer service issues, and assisting with customer fittings during busy periods at the Manager’s discretion. The role requires flexibility to work retail schedules, including weekends, evenings, and holidays, and the ability to perform the physical tasks described in the posting.

Indochino describes opportunities for growth, a collaborative team environment, impactful work supporting a growing retail department, and a focus on exceptional customer service. The pay range is $20–$25 per hour.

Requirements

• High level of applied tailoring skills.
• Knowledge and ability to complete all alterations needed in store.
• Ability to bridge communication between Showroom staff and tailors.
• Ability to multitask, prioritize, and work within tight deadlines.
• Strong desire and aptitude to develop, learn, and grow through hands-on experience.
• Ability to communicate clearly and interact with customers and coworkers in a personable, professional manner.
• High level of ownership, accountability, and initiative.
• Flexibility to work retail schedules, including weekends, evenings, and holidays.
• Desire to work in a fast-paced environment guided by iterative learning and team engagement.
• Excellent organizational, interpersonal, and time-management skills.
• Ability to move throughout the store; lift up to 10 pounds; stoop, kneel, crouch, twist, stand, and reach with arms.

Nice To Haves

• Proficiency in Word, Excel, or Google Docs is a definite asset.
• A strong design sense and trend awareness across all fields.
• Previous experience in Fashion Retail is an advantage.

Responsibilities

• Perform and complete alterations according to Indochino’s guidelines and service standards.
• Advise customers on products and calculate lead times to manage customer expectations.
• Press, steam, and spot clean garments or merchandise as necessary.
• Follow quality control guidelines and inspect garments.
• Meet or exceed required productivity levels; a minimum of 300 units per month is expected.
• Respond to requests in a timely manner and complete rush orders, special requests, and escalated situations.
• Maintain accurate records of completed alterations using the tools provided.
• Coordinate alterations performed by the vendor and work with the vendor to resolve potential issues.
• Build customer relationships to encourage loyalty and brand advocacy.
• Identify and communicate possible quality discrepancies from factories and vendors.
• Assist with customer fittings during high-traffic situations at the Showroom at the Manager’s discretion.
• Educate customers and Showroom personnel on proper fitting techniques.
• Resolve alterations-related customer service issues or complaints and escalate unresolved situations as appropriate.
• Ensure preventative maintenance of equipment and immediately report damaged or broken equipment.
• Communicate supply needs to the Alterations Specialist to ensure supplies are available.

Benefits

• Growth opportunities and opportunities to advance within the company.
• Opportunity to gain valuable leadership experience in an entry-level management role.
• Collaborative environment with supportive team members.
• Opportunity to contribute to a growing retail department and help shape the future of Indochino.
• Customer-focused workplace that values exceptional service and empowers the team to deliver memorable experiences.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed