In-House Tailor

Indochino Showroom • Miami, FL

13d

About The Position

The In-House Tailor performs garment alterations in accordance with Indochino’s guidelines and service standards while providing customers with advice on products and realistic alteration lead times. The role requires strong knowledge of garment fitting, fabrics, styling, manufacturing techniques, garment construction, and men’s suiting, along with a customer-centric approach and enthusiasm for the product and brand.

The tailor presses, steams, and spot-cleans merchandise as needed; follows garment inspection and quality-control guidelines; and meets the expected productivity level of at least 300 units per month. The role also handles rush orders, special requests, and escalated situations; accurately records completed alterations; coordinates with alteration vendors; and identifies potential quality discrepancies. The tailor may assist with customer fittings during busy periods at the Showroom Manager’s discretion, educate customers and Showroom personnel on fitting techniques, address service issues, maintain equipment, and communicate supply needs to the Alterations Specialist.

Requirements

• High level of applied tailoring skills.
• Knowledge and ability to complete all alterations needed in the store.
• Ability to bridge communication between Showroom staff and tailors.
• Ability to multitask, prioritize, and work within tight deadlines.
• Strong desire and aptitude to develop, learn, and grow through hands-on experience.
• Clear communication skills and ability to interact with customers and coworkers in a personable, professional manner.
• High level of ownership, accountability, and initiative.
• Flexibility to work retail schedules, including weekends, evenings, and holidays.
• Desire to work in a fast-paced environment guided by iterative learning and team engagement.
• Excellent organizational, interpersonal, and time-management skills.
• Ability to move throughout the store and lift up to 10 pounds, stoop, kneel, crouch, twist, stand, and reach with arms.

Nice To Haves

• Proficiency in Word, Excel, or Google Docs is a definite asset.
• A strong design sense and trend awareness across all fields.
• Previous experience in fashion retail is an advantage.

Responsibilities

• Perform and complete alterations according to Indochino’s guidelines and service standards.
• Advise customers about products and calculate lead times to manage expectations accurately.
• Press, steam, and spot-clean garments or merchandise as necessary.
• Follow quality-control guidelines and inspect garments.
• Meet or exceed productivity levels; a minimum of 300 units per month is expected.
• Respond to alteration requests in a timely manner and complete rush orders and special requests.
• Handle escalated situations and resolve alteration-related customer service issues or complaints, escalating unresolved situations as appropriate.
• Maintain accurate records of completed alterations using the tools provided.
• Coordinate alterations completed by vendors and work with them to resolve potential issues.
• Cultivate customer relationships to encourage loyalty and create brand ambassadors.
• Identify and communicate potential quality discrepancies from the factory or vendors.
• Assist with customer fittings during high-traffic situations at the Showroom when directed by the Manager.
• Educate customers and Showroom personnel on proper fitting techniques.
• Ensure preventative maintenance of equipment and immediately report damaged or broken equipment.
• Communicate supply needs to the Alterations Specialist to help ensure supplies are available.

Benefits

• Growth opportunities and opportunities to advance within the company.
• Opportunity to gain valuable leadership experience in an entry-level management role.
• Collaborative environment with supportive team members.
• Opportunity to contribute to a growing retail department and help shape the future of Indochino.
• Customer-focused workplace that values exceptional service and empowers the team to deliver memorable experiences.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed