In-House Marketing Greeter

Holiday Inn Club Vacations•Kissimmee, FL

About The Position

The Greeter ensures owners and guests have a world-class check-in and check-out experience at the West Village Clubhouse. The role welcomes arriving guests and owners, provides meet-and-greet assistance and an orientation to the facilities, and directs guests to the appropriate registration areas. The Greeter also connects guests with the In-House Vacation Station and assists with pre-gifting activities.

Requirements

High school diploma or GED.
Sincere dedication to providing exceptional owner and guest satisfaction.
Commitment to the team; able to work independently while also being a team player.
Ability to stand for long periods.
High energy, self-motivation, dependability, and goal orientation.
Excellent oral communication, presentation, and customer service skills.
Strong decision-making and problem-resolution skills, including the ability to handle escalated service calls and customer service issues.
Strong partnering and persuasive interpersonal skills.
Strong work ethic, positive attitude, and high level of accuracy.
Ability to manage multiple tasks and priorities, with strong organizational and time-management skills.
Commitment to continuous improvement and developing job-related knowledge and skills.

Nice To Haves

Previous timeshare marketing or sales experience.
Familiarity with Microsoft Word, Excel, and Outlook.
Bilingual Spanish skills.

Responsibilities

Welcome guests and owners arriving in the lobby and direct them to the appropriate check-in or check-out area while providing a world-class guest experience.
Lead guests and owners to the In-House Vacation Station through a warm transfer to meet or exceed conversion standards, and maintain the rotation log.
Assist with pre-gifting by selling tickets and updating notes in the system to support guest satisfaction after their tour.
Follow departmental and company policies and procedures.
Assist with additional tasks requested by leaders.