In-House Assistant Marketing Manager

Travel + Leisure Co. • Oceanside, CA

9d

About The Position

The In-House Assistant Marketing Manager assists the In-House Marketing Manager with daily operations and productivity of the In-House Marketing Team. The role also supports interviewing, hiring, supervision, training, development, and behavior and performance management of associates. The position requires two years of marketing experience, primarily in the vacation ownership industry, and a high school diploma, GED, or equivalent (or equivalent experience in lieu of education). Travel requirements are minimal.

Requirements

• High school diploma, GED, or equivalent; equivalent experience may be accepted in lieu of the education requirement.
• Two years of marketing experience, primarily in the vacation ownership industry.
• Excellent verbal and written communication skills and the ability to maintain professionalism.
• Ability to coach, counsel, and motivate direct reports.
• Ability to provide exceptional customer service and communicate positively and effectively with upset owners.
• Ability to multitask efficiently and negotiate effectively.
• Working knowledge of marketing databases.
• Ability to recruit, train, and develop employees and lead by example.
• Detail-oriented and accurate.
• Ability to carry out responsibilities in accordance with organizational policies and applicable laws.
• Demonstrated problem-solving ability.
• Maintain up-to-date knowledge of company systems, including Mainframe, Focus, and CRS.

Responsibilities

• Directly supervise In-House Marketing staff by interviewing, hiring, and training associates; planning, assigning, and directing work; conducting performance reviews; motivating and rewarding associates; and taking disciplinary action when necessary, including termination and conflict resolution.
• Maintain total site marketing penetration standards set by management. Run daily reports, including Daily Arrival, Daily In-House, and Owner Arrival reports, and prepare timely daily and weekly status reports, including show factors and penetration rates, as well as other reports required by management.
• Coordinate with In-House and Front Line sales management regarding available tour seats and potential tour flow. Coordinate with sales regarding new or changed marketing programs, including booking and gifting policies.
• Maintain copies of invitations and daily tour manifests; resolve issues involving tour statuses, bookings, and coding; and order and maintain departmental supplies, including collateral material and uniforms.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision coverage.
• Flexible spending accounts.
• Life and accident coverage and disability coverage.
• Paid Wish Day to volunteer at an approved organization of your choice.
• 401(k) with employer match, subject to eligibility requirements.
• Legal and identity theft plan.
• Voluntary income protection benefits.
• Wellness program, subject to provider availability.
• Employee Assistance Program.
• Depending on position, paid time off, parental leave, and holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED