In-House Marketing Assistant Manager - Pompano Beach

Travel + Leisure Co.•Pompano Beach, FL

5d•Onsite

About The Position

Travel + Leisure Co. is seeking a motivated In-House Marketing Assistant Manager to join Club Wyndham in Pompano Beach. The role welcomes resort guests, provides information about resort services and local activities, and books owners and guests for owner updates with member service employees. The assistant manager is responsible for maintaining conversion rates above budget and meeting department production standards while working collaboratively with the team. The position directly supervises Resort Host, Concierge, and Marketing staff, including interviewing, hiring, training, assigning and directing work, reviewing performance, motivating and rewarding employees, and addressing discipline, termination, and conflict resolution when necessary. The role also resolves issues involving tour status, bookings, and coding; compiles performance data and prepares reports; coordinates tour availability and potential tour flow with sales management; distributes relevant marketing and concierge information; and coordinates with sales on marketing program and booking or gifting policy changes. Candidates must have timeshare or vacation ownership experience, strong customer service and communication skills, and the ability to coach, motivate, negotiate, solve problems, and manage multiple tasks. The position requires availability for daytime and nighttime work, weekends, and holidays, as well as proficiency in Microsoft Office and working knowledge of marketing databases.

Requirements

High school diploma.
Excellent written and verbal communication skills.
Highly motivated, positive attitude, and good work ethic.
Detail-oriented, able to multitask in a busy environment, professional and organized, and able to demonstrate problem-solving ability.
Ability to effectively coach, counsel, and motivate direct reports.
Ability to provide exceptional customer service and communicate positively and effectively with current owners.
Ability to negotiate effectively.
Working knowledge of marketing databases.
Ability to lead by example.
Timeshare or vacation ownership experience.
Full availability to work weekends and holidays, during both daytime and nighttime hours.
Proficiency in Microsoft Office, including Excel and Word.

Responsibilities

Book owners and guests staying at the property, by phone and in person, for an owner update with a member service employee.
Welcome guests and provide brief information about the resort, its activities and services, and activities in the area.
Maintain an above-budget conversion rate for assigned guests and ensure the site’s overall conversion is above budget.
Maintain department production standards and work as a team player.
Directly supervise Resort Host, Concierge, and Marketing staff, including interviewing, hiring, training, assigning and directing work, conducting performance reviews, motivating and rewarding staff, and taking disciplinary action when necessary.
Resolve issues related to tour statuses, bookings, and coding.
Compile performance data for each Resort Host.
Prepare additional reports as required by management.
Coordinate with In-House and Front Line sales management regarding available tour seats and potential tour flow.
Ensure pertinent Marketing and Concierge information is disseminated properly and promptly.
Coordinate with sales on new or changed marketing programs, including booking and gifting policies.