In-Home Scheduler

Volunteers of America National Services (VOANS)•Florence, KY

32d•$18 - $21•Onsite

About The Position

The In-Home Care Scheduler will provide efficient scheduling and other administrative services to the PACE Home Care Department for the provisions of Personal Care Services in the Adult Day Health Center and of Home Care and Personal Care Services in participant homes, resulting in the delivery of excellent customer service. This role will ensure that all Home Care services approved by the PACE Interdisciplinary Team (IDT) are scheduled efficiently to meet the needs of participants.

Requirements

Minimum two (2) years administrative experience
A minimum of one-year (1) experience in working with the frail or elderly population.
Proficiency in Microsoft Word, Microsoft Excel, Power Point, E-mail and the Internet.
High degree of professionalism; ability to deal with extremely confidential information.
High School Diploma or GED required.
Well-developed oral communication skills.
Strong people skills; consumer focused.
Attentive to detail.

Nice To Haves

One-year staffing/scheduling and/or Caregiving experience preferred
C.N.A. license is preferred.

Responsibilities

Under the supervision of the Home Care Coordinator, oversee the scheduling of caregivers to ensure PACE participants are receiving personal care services as identified in their plan of care.
Monitor completion of Home Care and Personal Care assignments/tasks and shifts.
Develop, maintain and update the Personal Care Services schedule.
Assist Home Care Coordinator in meeting the staffing budget goals by acting as a communications liaison, reconciling agency staff bills against schedules, and by tracking agency hour usage.
Maintain files record keeping; track attendance occurrences in accordance with the attendance policy and write up corrective actions as needed for Personal Care Services Staff and turn them in to the Home Care Coordinator.
Competent in VOANS SCC Emergency Medical Procedures.
Develop and maintain a good rapport with Certified Nursing/Personal Care Aides Staff to ensure their willingness to be flexible, adjusting schedules to meet participants needs and/or to pick up hours when needed.
Provide clerical support and assisting in various projects for the Home Care Department.
Maintaining medical records including tracking, filing and data entry in Home Care Scheduling Software.
Perform routine sites visits as needed.
Coordinate with Clinic Support and/or Transportation Scheduler to schedule CNA or PCA escorts as needed for external appointments.
Assist with other duties as assigned.