In Home Repair Technician

American Furniture Warehouse•Glendale, AZ

About The Position

The In-Home Repair Technician assesses and performs merchandise repairs in customers’ homes. Repairs may include minor wood, leather, and upholstery work; cushion core, part, and mechanism replacement; and color matching and blending. The technician represents AFW professionally in customers’ homes, maintains a neat and safe work environment, and coordinates with other departments to improve processes and meet customer service expectations. This is a full-time, hourly position with no supervisory responsibilities. The starting pay rate is $20 per hour and up, depending on experience; the listed pay grade is $16.00–$29.71 per hour.

Requirements

Preferably 1 or more years of experience working with wood furniture, leather, fabric, and upholstery.
Valid driver’s license.
A clean motor vehicle record is required; 2 or fewer moving violations in the past 3 years is preferred.
Experience using power tools.
Excellent time-management skills and attention to detail.
Ability to learn, understand, and apply new technologies, including Dispatch Track and iPads.
Ability to work a flexible schedule across all shifts, including holidays and weekends.
High school diploma or GED preferred; an equivalent combination of education and experience may be accepted in lieu of a diploma.

Nice To Haves

1 or more years of experience working with wood furniture, leather, fabric, and upholstery.
Clean motor vehicle record with 2 or fewer moving violations in the past 3 years.
High school diploma or GED.

Responsibilities

Follow AFW safety policies and procedures and promote safety awareness.
Coordinate and work effectively with multiple departments to improve processes, maximize efficiency, and exceed customer service expectations.
Replace damaged or missing parts.
Read invoices, service orders, and UPC labels to ensure invoices are complete.
Assess damage and select appropriate repair methods for wood furniture, leather, fabric, and upholstery.
Maintain a neat and safe work environment.
Perform wood repairs, including burn-ins and wood graining.
Repair leather scuffs, holes, and tears.
Perform upholstery repairs, including structural and mechanism replacements.
Represent AFW professionally in customers’ homes.
Demonstrate attention to detail, professionalism, and organizational skills.
Perform color matching and blending.
Communicate effectively with team members and supervisors.
Perform other duties as assigned or directed by a supervisor.