In Clinic Visit Facilitator-Specialty Clinic (Nephrology, Rheumatology, Infectious Disease)
About The Position
Fairview is hiring an In Clinic Visit Facilitator to join the Rheumatology, Nephrology, and Infectious Disease Care team at its Riverside clinic in Minneapolis, Minnesota. This is a 1.0 FTE position (80 hours per pay period) and is benefits-eligible. The clinic operates Monday through Thursday from 7:00 AM to 6:00 PM and Friday from 7:00 AM to 5:00 PM. The facilitator supports in-person clinic visits by communicating with patients before appointments, helping guide them through the care experience, gathering pertinent medical information, and documenting it in the patient's medical record. The role also helps keep exam rooms stocked and equipment and supplies available, and supports the team's effectiveness and efficiency. Additional duties may include scheduling and coordinating appointments, preparing schedules, and other delegated tasks.
Requirements
- At least 1 year of customer service experience.
- Proficiency with technology, including computer hardware and programs and smart devices such as phones or tablets.
Nice To Haves
- Current student in nursing, medicine, social work, psychology, or pharmacy.
- Successful completion of a nursing assistant (NA), emergency medical technician (EMT), or health unit coordinator (HUC) program.
- Experience with medical terminology, Epic Health Records, telephonic customer experience, or work in a healthcare setting.
Responsibilities
- Prepare patients for appointments, including communicating with them in advance as needed to ensure applicable medical records are collected, received, and available.
- Assist with rooming patients for in-person visits by collecting and documenting the reason for the visit, patient-reported medication information, vital signs using an automated vitals machine, and applicable health questionnaires.
- Prepare exam rooms and stock supplies.
- Support patients' connection to the provider and serve as a resource to promote a positive patient-provider experience.
- Complete visit wrap-up, ensure patients receive the after-visit summary, and make sure they understand follow-up recommendations.
- Assist with scheduling and coordinating follow-up appointments as needed.
- Communicate effectively with patients, providers, and other health professionals in person and using virtual technologies.
- Prepare schedules and complete other delegated duties as assigned.
Benefits
- Medical insurance
- Dental insurance
- Vision plans
- Life insurance
- Short-term and long-term disability insurance
- Paid time off (PTO)
- Sick and Safe Time
- Tuition reimbursement
- Retirement benefits
- Early access to earned wages
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
